Isabel A Mercado
Philadelphia,PA
Summary
I am hardworking and reliable with strength in Corrections. I am always eager to learn and highly organized, proactive and punctual with a team-oriented mentality. I will also dedicate all my time to the task in hand.
Overview
18
18
years of professional experience
Work History
Correctional Officer
City Of Philadelphia Prisons
Philadelphia, PA
04.2007 - Current
- Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
- Attended regular trainings and maintained appropriate certifications.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
- Conducted cell and illegal substance checks.
- Conducted routine and emergency head counts.
- Assisted in restraining violent and unruly inmates.
- Maintained daily logs of shift activity.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Maintained communications with staff and inmate body to maintain safe, effective prison environment.
- Maintained correct physical head count for inmates.
- Maintained appropriate control, security and well-being over those detained.
- Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
- Maintained clear and open communications with facility areas to support safe operations.
- Observed and directed inmates during recreation, visits, telephone and shower time.
- Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Maintained records and logs of man hours, materials and equipment used.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Maintained custody and control of [100+] inmates housed in maximum security unit.
- Monitored behavior of [100+] inmates to prevent escape attempts, crime and other dangerous activities.
- Led grid searches to locate and confiscate potential harmful items and contraband.
- Maintained custody and control of [100+] inmates housed in maximum security unit.
- Also work in the Records department
- Scheduling inmates for court and out side entities
- In constant communication with the courts, officials and the public
- keeping recorded updated
Dental Receptionist
Dr. Valek DMD & Assoc PC
Philadelphia, PA
10.2004 - 03.2007
- Verified, updated and entered patient information into system.
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Took customer payments and billed insurance companies for remaining balance.
- Ordered and maintained supply inventory for medical office.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Interviewed patients to complete case histories and intake forms.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Completed relevant insurance and other claim forms.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Collected payments from patients and arranged payment schedules.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Scheduled and confirmed patient appointments and consultations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Education
High School Diploma -
Thomas A Edison High School
Philadelphia, PA06.2003
Skills
- State and Federal Laws Knowledge
- Strategic Planning and Organization
- Booking Procedures
- Excellent Problem Solver
- File and Record Maintenance
- First Aid and CPR Certified
- Contraband Searching
- Incident Reporting
- Head Counts
- Ethical Standards of Conduct
- Trained in Defensive Tactics
- Armory and Key Control
- Restraint Techniques
- Security Checks
- Corrections
- Firearms Training
- Inmate Population Control
- Emergency Response
- Inmate Supervision
- Inmate Transport
Languages
Spanish
Native/ Bilingual
Timeline
Correctional Officer
City Of Philadelphia Prisons
04.2007 - Current
Dental Receptionist
Dr. Valek DMD & Assoc PC
10.2004 - 03.2007
High School Diploma -
Thomas A Edison High School