Isabela Perera
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Licensing and Permitting Specialist
Sanitas Doral
07.2022 - Current
- Manage, monitor, and oversee the licensing and permitting processing team which includes training, work assignments, performance evaluations, development and disciplinary action;
- Manage day-to-day operations of various divisional licensing & permitting activities specifically as it relates to application acceptance, review & approval workflow, license/permit issuance, productivity as well as fiscal monitoring and reporting;
- Manage and oversee the processing of applications for various licenses and permits; as well as, reviews and ensures conformity and compliance to City standards and ordinances whereby all necessary information is provided on and/or with the application;
- Monitor, manage, oversee and report on the approval workflow of applications for various licenses and permits in order to ensure licenses and permits are processed in a timely manner and promptly issued;
- Monitor all fees collected and properly applied to processed licenses and permits;
- Monitor the performance of divisional licensing and permitting activities on a continuing basis, taking appropriate steps to improve its efficiency and effectiveness;
- Provide reports on a regular basis, and as directed or requested, to keep the divisional senior management and as well as Executive and Cabinet Level management (if applicable) informed of the operation and progress of the program;
- Act as reviewer and evaluator to licensing and permitting processes for the Division in order to ensure that issues and concerns are being appropriately evaluated, investigated, and resolved;
- Identify potential areas of process and fiscal vulnerability and risk, develop and implement corrective action plans for resolution of problematic issues, and provide general guidance on how to avoid or deal with similar situations in the future as it relates to licensing and permitting;
- Become a subject matter expert on the Codified Ordinances related to the various licenses and permits issued and enforced by this Division;
- Institute and maintain an effective outreach and communication program on licensing processes and requirements;
- Conduct and attend meetings of various internal and external stakeholders as it relates to licensing and permitting;
- Develop and periodically review and update the Standard Operating Procedures to ensure continuing currency and relevance in providing guidance to management and employees;
- Collaborate with other personnel within the division and throughout the city-wide enterprise in the providing oversight and management of licensing and permitting; and
- Consult with both senior management and the Department of Law as required to resolve legal issues.
Patient Registration Clerk
Sanitas Medical Center
03.2021 - 06.2022
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Accurately inputted patient and insurance information into company's computer system using [Software].
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Education
Graduand - Associate in Arts -
Miami Dade College
Miami, FLSkills
- Resource Allocation
- Supply Management
- Root Cause Analysis
- Customer Relations
- Management collaboration
- Problem-solving aptitude
- Organizational Skills
- Professional Demeanor
- Multitasking
- Team building
- Time Management
- Multitasking Abilities
- Adaptability and Flexibility
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Licensing and Permitting Specialist
Sanitas Doral
07.2022 - Current
Patient Registration Clerk
Sanitas Medical Center
03.2021 - 06.2022
Graduand - Associate in Arts -
Miami Dade College
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