Open To Work
James Dixon
Congruex
1520 Kingswood Dr., Cedar Hill,TX
Work Preference
Desired Job Title
Permitting Manager/Project ManagerPermitting Manager – Contract Basis/Full Time EmployeeDirector of OperationsProject Management SpecialistEngineering Operations Manager
Work Type
Full Time
Location Preference
RemoteHybridOn-Site
Location:
Dallas/Ft Worth Metroplex
Open to relocation:
No
Important To Me
4-day work weekCareer advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchPersonal development programs
23
years of professional experience
Senior-Level Project/Operations Manager With over two decades of hands-on experience in project management, engineering operations, and CATV drafting, permitting, and design, I've consistently optimized departmental efficiency, enhanced client rapport, and overseen multifaceted teams across diverse markets. My tenure has been marked by instituting standardized workflows, bolstering project deliverable quality, and nurturing cross-departmental collaboration. I am a proven leader, and I hold an MBA in Project Management and a BSBA with a concentration in Management from Colorado Technical University. Additionally, my service in the United States Marine Corps instilled discipline, adaptability, and the tenacity to excel in dynamic environments.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Work History
Permitting Manager/Project Manager
1 Year- Coordinated projects with municipalities and teams overseeing work to ensure compliance and efficiency.
- Coordinated project activities with customers’ teams and clients to align expectations and deliverables.
- Supported the team in executing project activities.
- Identified and researched jurisdictional requirements for all project locations to facilitate regulatory compliance.
- Keep the client(s) up to date on project timelines.
Permitting Manager – Contract Basis/Full Time Employee
- Coordinated permit application submissions and receipts for Rural Broadband (RBB) department in Northwestern California market.
- Create, submit, and track the permit documentation throughout the jurisdictional approval process.
- Facilitated collaboration among team members to advance project objectives.
- Created, submitted, and tracked permit documentation throughout the jurisdictional approval process.
- Coordinate permitting activities with our customers’ management teams.
- Conduct quality control measures for each project to ensure that the proper information was completed and per jurisdictional requirements.
- Make payments to the various jurisdictions for the permit application costs and submit the information to the accounting department by company standards.
- Conducted quality control measures for projects to ensure compliance with jurisdictional requirements.
Director of Operations
- Oversee the operations department of a low-voltage network cabling organization, to include field technicians, estimators, and support personnel.
- Facilitated customer care initiatives through on-site visits and meetings, identifying and addressing clients’ network and security concerns.
- Supported the Project Manager by managing project tasks.
- Developed Bills of Materials for Purchase Order requests, serving as primary contact for all supplier orders.
- Enhanced team development, enabling them to serve customers with greater understanding and knowledge of the systems and architecture of those systems.
- All departments assisted with special projects to improve customer service and satisfaction.
- Assisted with budgeting and review of project to avoid scope creep and remain within budget.
Project Management Specialist
2 Years- Managed Walkout department and vendor relationships across multiple markets, ensuring seamless operations.
- Organized the department by instituting a standardized project flow that increased efficiency and reduced customer rejections.
- Built strong relationships with customers and vendors to improve communication, resulting in fewer project returns.
- Developed team capabilities, enhancing their ability to serve customers with increased insight and knowledge.
- Assisted other departments with special projects to improve customer service.
- Managed the permit process for fiber optic projects to facilitate timely completion.
Engineering Operations Manager
1 Year- Managed Engineering and Permitting departments across two markets, ensuring alignment with project goals.
- Organized the department by instituting a standardized project flow, increasing efficiency by 50% and reducing customer rejections by approximately 50%.
- Built strong customer relationships, enhancing communication and decreasing project returns.
- Developed a template for final project submissions, standardizing the efforts across different departments collaborating with the same customer.
- Developed quality assurance standards for deliverables, consistently meeting or exceeding customer expectations.
Permitting Manager
- Led Permitting department across two markets in different states, enhancing operational consistency.
- Served as the Subject Matter Expert (SME) for permitting requirements across two markets, spanning two states, four counties, and multiple local and regional agencies.
- Cultivated and maintained strategic relationships with jurisdictional permitting entities to facilitate smoother permit processes.
- Managed project coordination for several programs, ensuring timely delivery of required permits.
- Coordinated multiple programs, ensuring timely delivery of required permits and alignment with project timelines.
- Measured team performance to improve workflow efficiency., ensuring efficiency.
- Assigned and measured workflow, ensuring efficiency.
- Ensured the high quality of deliverables.
Project Manager
2 Years- Managed the centralized permit department supporting the nationwide distribution of regional offices for our customers.
- Managed multiple distinct projects simultaneously.
- Identified project requirements, defined deliverables, managed project roles and determined necessary training to meet or exceed customer expectations.
- Ensured the superior quality of deliverables.
- Prepared permit packages according to jurisdictional requirements and successfully obtained permits.
- Fostered effective relationships and communication with customers and project team members, ensuring alignment on project goals.
- Boosted department revenue by 275%.
- Assigned and monitored workflow, optimizing resource allocation and enhancing project delivery.
- Maintained effective relationships and communication with customers and project team members.
- Assigned and monitored workflow for efficiency.
- Developed, established, and implemented reporting tools for operations, granting access and visibility to Project Managers and senior Operations staff, enhancing reporting timeliness and sharing via a centralized data store.
- Fostered a positive working environment, attracting and retaining a diverse, top-quality staff.
- Standardized practices across different customer regional offices, enhancing operational workflow.
- Elicited and translated business requirements into technological solutions.
- Created specialized and individualized curricula for classes upon requests from other managers.
- Conducted in-person and teleconference training sessions on various topics within the Cable Telecommunications industry.
- Standardized practices across regional offices, streamlining operational workflow and promoting consistency.
Operations Manager
14 Years- Managed day-to-day operations across several departments, including Field Technicians, Forced Relocation, Permit, Scheduling, and Walkout.
- Assisted senior management with the company's daily operations.
- Supported senior management in optimizing daily operations, enhancing workflow across departments.
- Acted as a company liaison with customers, fostering strong relationships.
- Developed and organized work sequences for new projects, ensuring timeliness and accuracy.
- Trained and monitored new hires for performance and growth.
- Served as primary liaison with customers, strengthening relationships and improving communication.
- Coordinated and structured work sequences for new projects, facilitating timely and accurate project execution.
- Performed rigorous quality control reviews for various projects.
- Completed and provided supplemental documentation for projects before customer submission.
- Drafted and revised projects using computer-aided drafting tools.
- Drafted permit drawings, including Traffic Control Plans, for submission to franchising permitting entities.
- Submitted weekly production reports to senior management, ensuring transparency and continuous improvement.
- These projects focused on both Fiber Optic and Copper cabling.
- Gained experience by assuming diverse roles within the company, including leadership and technical positions., including Construction Manager, Construction Supervisor, Designer, and Drafter.
Education
MBA - Project Management
Bachelor of Science - Concentration in Management
Skills
ROW Permitting
Construction Documentation
Project Management
Budgeting & Cost Control
Risk Management
Quality Assurance
Data Analysis & Reporting
Process Improvement
Stakeholder Engagement
Operational Management
Resource Allocation
Vendor Management
Regulatory Compliance
Utility Coordination
Team Development
Staff Recruitment & Training
Communication Skills
Conflict Resolution
Organizational Skills
Workflow Optimization
Time Management
Multiple Management Styles
Customer Relationship Management
Team Mentorship
Vendor Management
Workflow Optimization
Accomplishments
- Efficiency Optimization: Organized the department, instituting a standardized project flow that increased efficiency by 50% and reduced customer rejections by approximately 50%.
- Collaboration Enhancement: Developed a template for final project submission that standardized the efforts of different departments, ensuring seamless collaboration with customers.
- Permit Department Expansion: Managed the centralized permit department to support a nationwide customer base, that included fiber optic and copper cabling, increasing the volume of permit projects by 250% and boosting department revenue by 275%.
- Strategic Departmental Growth: Oversaw the growth of the permit department, managing a growth rate of 63% to handle the increased project volume efficiently.
- Operational Standardization: In a previous role, implemented functional changes that led to the standardization of practices across different customer regional offices, promoting smoother workflow and better operational efficiency.
Military Service
- United States Marine Corps Sergeant (E-5) Battery B, 1st Battalion, 10th Marines, Camp Lejeune, NC Field Artillery Fire Direction Controlman (0844)
- Marine Security Battalion, Quantico, VA Marine Security Guard: U.S. Embassy, Lima, Peru U.S. Embassy, Valletta, Malta
Timeline
Permitting Manager/Project Manager
Congruex
01.2025 - 01.2026Read More
Permitting Manager – Contract Basis/Full Time Employee
Congruex
01.2025 - 01.2025Read More
Director of Operations
ONC National
01.2024 - 01.2024Read More
Project Management Specialist
Deployed Data Solutions
01.2021 - 01.2023Read More
Engineering Operations Manager
ADB Companies
01.2020 - 01.2021Read More
Permitting Manager
ADB Companies
01.2020 - 01.2020Read More
Project Manager
TrueNet Communications
01.2017 - 01.2019Read More
Operations Manager
Kinetic Solutions, LLC
01.2003 - 01.2017Read More
Colorado Technical University
MBA from Project Management
Read More
Colorado Technical University
Bachelor of Science from Concentration in Management
Read More