James Dixon
Senior-Level Project/Operations Manager
Cedar Hill,TX
Summary
Permitting Manager/Project Manager coordinating 10+ projects at once with municipal approvals, researching and verifying 15+ jurisdictions per month for permitting requirements, and client timelines for fiber and broadband projects. Manages 25+ permit packages per month, payment tracking, and quality control across multi-market work while keeping customers and internal teams aligned on deliverables. Brings structured workflow improvement from engineering operations, permitting, and project coordination roles.
Overview
40
40
years of professional experience
Work History
Permitting Manager/Project Manager
Congruex
12.2025 - 04.2026
- Coordinated project activities with municipal and client teams to keep permitting work aligned.
- Researched jurisdictional requirements across project locations and translated findings into permit compliance guidance.
- Kept clients updated on project timelines and status changes to support clear stakeholder communication.
- Assisted the team with project activities as needed, providing flexible support across active workstreams.
- Standardized permit tracking and reporting workflows to improve internal coordination and executive visibility.
Permitting Manager – Contract Basis/Full Time Employee
Congruex
03.2025 - 12.2025
- Processed jurisdictional permit payments and routed supporting documents to accounting per company standards.
- Tracked 5-10 permit permit packages weekly through jurisdictional approval for Rural Broadband projects in Northwestern California.
- Coordinated permitting activities with customer management teams and supported project tasks as needed.
- Researched jurisdictional requirements across project locations and verified updated standards for permit compliance.
- Created, submitted, and tracked permit documentation through the full approval process.
- Conducted quality control checks on each project to confirm required information and jurisdictional accuracy.
- Analyzed permit status and routed updates to support project planning, risk management, and executive reporting.
Director of Operations
ONC National
02.2024 - 10.2024
- Lead operations for field technicians, estimators, and support staff across the department.
- Conduct on-site client visits and meetings to address network and security concerns and discuss short- and long-term plans.
- Support project management tasks, create bills of materials for purchase orders, and serve as the supplier contact.
- Develop team knowledge of systems and architecture to strengthen customer understanding and service quality.
- Support cross-department special projects that improve customer service and satisfaction.
Project Management Specialist
Deployed Data Solutions
06.2021 - 10.2023
- Oversaw Walkout operations and vendor management across multiple markets, aligning project flow with delivery expectations.
- Implemented a standardized project flow that improved department efficiency and reduced customer rejections.
- Built stronger customer and vendor relationships through clear communication, reducing returned projects and improving coordination.
- Supported team development by strengthening customer understanding, product knowledge, and service readiness.
- Contributed to cross-department special projects that improved customer service and supported broader operational needs.
Engineering Operations Manager
ADB Companies
03.2020 - 06.2021
- Oversaw engineering and permitting operations across two markets, coordinating departmental priorities and workflow alignment.
- Standardized project flow to increase efficiency by 50% and reduce customer rejections by approximately 50% across engineering and permitting work.
- Built stronger customer relationships to improve communication and reduce returned projects.
- Created a final submission template that standardized handoffs across departments working with the same customer.
- Established quality assurance standards for deliverables to meet or exceed customer requirements.
- Applied project management discipline to organize engineering and permitting work across multiple departments.
- Improved department coordination by clarifying submission expectations and reducing returned work through consistent review standards.
Permitting Manager
ADB Companies
01.2020 - 03.2020
- Oversaw permitting operations across two markets in two states, serving as SME across four counties and multiple local and regional agencies.
- Developed individualized training modules for new hires and defined training needs around project roles and deliverables.
- Built and sustained relationships with jurisdictional permitting entities, customers, and project team members to keep approvals moving.
- Coordinated several programs, assigned workflow, and monitored delivery timing to support timely permit completion.
- Prepared permit packages, used AutoCAD and online mapping tools, and delivered jurisdiction-specific requirements with high-quality submittals.
Project Manager
TrueNet Communications
06.2017 - 10.2019
- Translated business requirements into technology solutions and clarified deliverables across project teams.
- Designed customized training curricula and delivered in-person and teleconference sessions for cable telecommunications topics.
- Prepared permit packages, conducted jurisdictional research, and obtained approvals for fiber optic and coaxial cabling work.
- Developed reporting tools and centralized datastore access, increasing permit project volume by 250%.
- Expanded permit department revenue by 275% while supporting higher project throughput across regional offices.
- Standardized regional office practices and grew the permit department by 63% to handle rising project demand.
- Managed workflow, staffing, coaching, and employee relations while maintaining quality deliverables and strong customer communication.
Operations Manager
Kinetic Solutions, LLC
03.2003 - 06.2017
- Managed daily operations across Field Technicians, Forced Relocation, Permit, Scheduling, and Walkout teams.
- Advised field support staff, trained new hires, and assessed applicants' technical aptitude during interviews.
- Built customer relationships as company liaison while coordinating workgroup activities with senior management.
- Developed work sequences for new projects and organized resources to improve timeliness and accuracy.
- Designed and revised fiber optic and copper cabling projects, including cable drawings and traffic control plans in drafting software.
Sergeant (E-5)
United States Marine Corps
06.1986 - 01.1991
- Manage team priorities, assign tasks, and adapt leadership style to support mission execution and deadline-driven operations.
- Apply project management and process standardization to keep workflows organized and reduce avoidable handoff errors.
- Support risk management, permit compliance, and jurisdictional research to flag issues early and maintain orderly execution.
Education
Master of Business Administration - Project Management
Colorado Technical University
Colorado Springs, CO08-2016
Bachelor of Science - Management
Colorado Technical University
Colorado Springs11-2013
Skills
- Project management
- Stakeholder engagement
- Risk management
- Budgeting & cost control
- Data analysis & reporting
- Permit compliance
- Jurisdictional research
- Process standardization
- Resource planning
- Quality assurance
- Executive reporting
Timeline
Permitting Manager/Project Manager
Congruex
12.2025 - 04.2026
Permitting Manager – Contract Basis/Full Time Employee
Congruex
03.2025 - 12.2025
Director of Operations
ONC National
02.2024 - 10.2024
Project Management Specialist
Deployed Data Solutions
06.2021 - 10.2023
Engineering Operations Manager
ADB Companies
03.2020 - 06.2021
Permitting Manager
ADB Companies
01.2020 - 03.2020
Project Manager
TrueNet Communications
06.2017 - 10.2019
Operations Manager
Kinetic Solutions, LLC
03.2003 - 06.2017
Sergeant (E-5)
United States Marine Corps
06.1986 - 01.1991
Bachelor of Science - Management
Colorado Technical University
Master of Business Administration - Project Management
Colorado Technical University