Carolyn Alvarez-Brown
Del Valle,TX
Summary
Experienced telecommunications professional with strong expertise in Right of Way permitting, project coordination, and municipal compliance. Proven ability to manage high-volume permit workflows, collaborate across cross-functional teams, and support timely project delivery. Skilled in regulatory research, financial tracking, reporting, and process improvement with a focus on efficiency, accuracy, and compliance.
Overview
44
44
years of professional experience
Work History
Sr Specialist Network Engineer
AT&T
Austin, TX
10.2020 - Current
- Manage end-to-end ROW permit submissions for the City of Austin and surrounding municipalities, ensuring compliance with local regulations
- Track and prioritize multiple active permits to meet municipal requirements and project timelines
- Collaborate with engineering, construction, design, and field teams to gather documentation and align schedules
- Serve as liaison between internal teams and municipalities to resolve issues and expedite approvals
- Research city ordinances, permitting requirements, and regulatory updates to support accurate submissions
- Process permit-related fees and invoices while maintaining accurate tracking and reporting
- Maintain permit records, tracking tools, reports, and milestone documentation to monitor risks and progress
Technical Associate
AT&T
10.2004 - 10.2020
- Coordinated with vendors and internal teams to gather information and support day-to-day operations
- Prepared correspondence, reports, and statistical documentation
- Maintained records for absences, service anniversaries, charts, files, and departmental documentation
- Managed internal mail, document processing, and routine office support tasks
- Organized meetings, conference calls, and logistical arrangements
Senior Reports Clerk
AT&T
10.2002 - 10.2004
- Prepared, reviewed, and distributed daily, weekly, and monthly reports
- Maintained databases, spreadsheets, and reporting systems
- Analyzed data for discrepancies and resolved reporting errors
- Provided reporting support to managers, supervisors, and field technicians
Console Operator
AT&T
05.2000 - 09.2002
- Assisted high-volume internal and external customer requests with professionalism and efficiency
- Managed directory searches and customer inquiries in a fast-paced environment
- Supported team performance by coaching peers on efficiency and quality standards
Rehabilitation Services Technician III
Texas Rehabilitation Commission
Austin, TX
04.1989 - 05.2000
- Supported counselors with caseload management, scheduling, billing, case files, and client records
- Interpreted policies and procedures for clients and the public
- Maintained database accuracy and conducted applicant/client investigations
Administrative, Clerical, and Support Roles
Board of Pardons & Parole | City of Austin Health Department | Travis County Health Department | Walter Tips Hardware
Austin, TX
01.1982 - 01.1989
- Provided administrative support, records management, reporting, customer service, budgeting, research, and documentation support across public and private sector organizations
Education
Bachelor of Science - Psychology
St Edwards University
Austin, TX01-1998
Associate of Applied Science - Human Services
01-1996
Skills
- ROW Permitting
- Municipal Compliance
- Project Coordination
- Regulatory Research
- Permit Tracking
- Cross-Functional Collaboration
- Financial Processing
- Reporting & Documentation
- Vendor Coordination
- Records Management
- Process Improvement
- Administrative Support
Timeline
Sr Specialist Network Engineer
AT&T
10.2020 - Current
Technical Associate
AT&T
10.2004 - 10.2020
Senior Reports Clerk
AT&T
10.2002 - 10.2004
Console Operator
AT&T
05.2000 - 09.2002
Rehabilitation Services Technician III
Texas Rehabilitation Commission
04.1989 - 05.2000
Administrative, Clerical, and Support Roles
Board of Pardons & Parole | City of Austin Health Department | Travis County Health Department | Walter Tips Hardware
01.1982 - 01.1989
Associate of Applied Science - Human Services
Bachelor of Science - Psychology
St Edwards University