Kenneth Johnson

Develop detail Engineering designs and route plans within compliance of all city, county and state regulations and acquiring permits as required. Evaluate capacity, performance, and forecasting long-term needs and strategies to accommodate

network growth, changes, customer demand, technology

changes and service reliability. Managed project timelines and resources effectively, ensuring timely completion of key deliverables within budget constraints. Work closely with developers,power company engineers and contractors to avoid complex problems and overseeing projects from conception to completion and beyond if needed. Maintaining design database containing builder plats, design workprints, utility agreement and permits.

Worked in a central office environment as project lead on projects turning up,testing and verifying remote communication to the new equipment with Central Office Engineering,Conexus and the test centers,performing work in a timely manner to meet the deadline of the project.Interpret circuit worddoc in order to wire in fiber and copper circuits,verifying proper light levels on fiber circuits and proper signal levels on copper circuits leaving the central office.Troubleshooting and testing circuits with customers,test center,field technician and other central offices when customer circuits are down to resolve the trouble in a timely manner.

Utilizing the copper and fiber plant design for the specific area that the customer is located in to troubleshoot,isolate and repair customer trouble in a timely manner,Project lead installing fiber on the MDU Project at apartment complexes working with property owners and management to get all fiber and terminals installed on each building and fiber into every unit at the complex,following all city and fire codes.Perform all aspects of installing and repairing Copper and Fiber internet lines from the main distribution box to the customer modem .

Assist test centers on rearrange projects and provisioned new orders for all Sonet and Dcs equipment.Maintenance support troubleshooting and testing with test centers on customer circuits and escalations on customer reports.Worked with field technicians and central office technician to clear customer trouble in a timely manner.Assist central office with turn up of new equipment.

Monitor network performance,ensuring all software updates and patches are installed as required.Assist with service disruptions and escalating major or complex service affecting trouble to technical support.Assist field technician and central office on repair tickets.