Summary
Overview
Work History
Education
Skills
Community Service
KEYB CONTRIBUTIONS
Timeline
Generic

Isabell Pitts

Houston,TX

Summary

I have over 20 years of experience in the medical field as a skilled Patient Insurance Verification Specialist and Patient Financial Counselor. Recognized for my attention to detail, accuracy, and organizational skills, I strive to deliver exceptional care to each patient I assist. My goal is to give excellent customer service.

Professional with strong experience in patient account management, skilled at ensuring accurate billing and efficient revenue cycle processes. Known for effective collaboration with team members and adapting to changing needs to achieve results. Expertise includes billing systems, insurance claim processing, and patient communication. Dependable and focused on delivering high-quality outcomes in a healthcare environment.

Overview

13
13
years of professional experience

Work History

Patient Account Specialist

Baxter Inc.
01.2025 - Current
  • Assisting with inquiry management through phone, email and online interaction with patients, healthcare teams, sales and several internal teams. Investigate inquiries to determine an appropriate course of action to solve, triage or escalate the inquiry in question. Conducting thorough patient account review and performing the necessary tasks or actions ensuring timely and effective first-time resolution.

Medical Receptionist

Phoenix Diagnostic Enterprises
01.2022 - 01.2025
  • In my role as a medical receptionist, I guarantee that patients receive high-quality and prompt care. This involves managing telephone communication between physicians, medical assistants, and other support staff. Ensuring insurance are verified and prior authorization are obtained for services. Administering all patient collections in a timely manner.

Patient Registration Financial Counselor

HCA-WOMAN'S HOSPITAL OF TEXAS
01.2013 - 01.2022
  • Ensuring precise data entry and updates for patient registration and confidential documentation across multiple databases. Investigating discrepancies in documentation and ensuring timely communication with patients and healthcare teams.

Education

Diploma -

JESSE JONES HIGH SCHOOL
Houston, TX
06-1986

Skills

  • Meditech
  • Advantx
  • ECare Next
  • Host
  • EPIC
  • EClinical Works
  • Microsoft Office Suite
  • Excel
  • Xifin
  • Practice Suite

Community Service

Volunteer NICU Reunion Celebration

KEYB CONTRIBUTIONS

  • Office management
  • Insurance investigations
  • Insurance verification specialist
  • Patient registration financial counselor
  • Customer service agent
  • Medical care coordinator

Timeline

Patient Account Specialist

Baxter Inc.
01.2025 - Current

Medical Receptionist

Phoenix Diagnostic Enterprises
01.2022 - 01.2025

Patient Registration Financial Counselor

HCA-WOMAN'S HOSPITAL OF TEXAS
01.2013 - 01.2022

Diploma -

JESSE JONES HIGH SCHOOL
Isabell Pitts