Summary
Overview
Work History
Education
Skills
Timeline
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Mitesha Campbell

Oak Harbor,WA

Summary

Hey! My name is Mitesha(my-tesha) I have 10 years in customer service, 6 years in medical field and administration . Overall I have strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Always have a positive attitude and committed to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Patient Account Representative

Island Hospital
01.2023 - Current
  • Skilled in medical billing, coding (CPT, ICD-10), and insurance claims processing
  • Strong attention to detail with experience in resolving billing discrepancies
  • Excellent communication and customer service skills, assisting patients with billing inquiries and payment plans
  • Proficient in medical billing software and EHR systems, with knowledge of HIPAA and compliance standards
  • Organized and efficient in managing multiple patient accounts and payment processing

Computer Data Entry Operator

Dynamic Dental Solutions
01.2023 - 09.2023
  • Customer Service
  • Data Entry
  • Planned patients treatment plans
  • Billing (invoices, quotes)
  • Handle 30-40 emails a day
  • Handling dental offices accounts
  • Handle 30 incoming and outgoing calls per day
  • Kept track with scheduling, confirmed and set meetings for the manager/CEO

Patient Intake Coordinator / Treatment Plan Coordinator / Office Manager

Clear Choice Dental Implant Center
01.2020 - 01.2023
  • Schedule (surgery appointment and clinical appointments)
  • Marketing(sending google reviews text /emails )/created bar code to give patients access to our google review page
  • Medical Clearances (check to see if they have been cleared for surgery)
  • Manage Front desk/train employees for front desk (answering phone calls, cold calling, new patients)
  • Billing(data entry, invoice, insurance)
  • Schedule Meetings and Group workshops
  • Design paperwork for prosthodontist, Calendar for the staff and surgery team

Wellness Coordinator

The Joint
01.2018 - 01.2020

Front desk (check in patients, setting appointments, handle the flow of the clinic)

  • Customer service (cold calling, answering phone ca
  • Referral for X-rays /verify medicare insurance
  • Sales Associate (outside sales, marketing, sale Treatment plans)
  • Bookkeeping

Customer Service / Sales Associate

Cady Studios
05.2017 - 11.2019
  • Set appointments for photoshoots / front desk (answering phone calls/checking -in customers and checking out customers)
  • Assist Photographers (help the customers dressed and touch ups for customers)
  • Sale frames for the customer photos

Front Desk / Sales Associate

Baileys Gym
01.2018 - 01.2019
  • Cashier, cash handling, managing members accounts (billing)
  • Front desk, customer service, Tours (new members)
  • Cold calling

Front Desk / Sales Associate

Retro Fitness
01.2017 - 01.2018
  • Cashier, cash handling, managing members accounts (billing)
  • Front desk, customer service, Tours (new members)
  • Cold calling

Education

High School Diploma -

Douglas Anderson School of The Arts

Associate of Science - exercise in Science

Florida State College of Jacksonville
Jacksonville, FL
08.2022

Bachelors Degree - Business Administration

Florida State College of Jacksonville

Skills

  • Medical billing and coding (CPT, ICD-10)
  • Insurance claims
  • HIPAA compliance
  • EHR systems
  • Microsoft Office Suite
  • G-Suite
  • Salesforce
  • Medical billing software
  • Meditech
  • Scheduling
  • Staff training
  • Front desk management
  • Patient intake coordination
  • Outside sales
  • Marketing strategy
  • Cold calling
  • Customer relationship management
  • Multitasking
  • Attention to detail
  • Problem-solving
  • Communication

Timeline

Patient Account Representative

Island Hospital
01.2023 - Current

Computer Data Entry Operator

Dynamic Dental Solutions
01.2023 - 09.2023

Patient Intake Coordinator / Treatment Plan Coordinator / Office Manager

Clear Choice Dental Implant Center
01.2020 - 01.2023

Wellness Coordinator

The Joint
01.2018 - 01.2020

Front Desk / Sales Associate

Baileys Gym
01.2018 - 01.2019

Customer Service / Sales Associate

Cady Studios
05.2017 - 11.2019

Front Desk / Sales Associate

Retro Fitness
01.2017 - 01.2018

Bachelors Degree - Business Administration

Florida State College of Jacksonville

High School Diploma -

Douglas Anderson School of The Arts

Associate of Science - exercise in Science

Florida State College of Jacksonville
Mitesha Campbell