Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabella D'Achille

Oklahoma City,OK

Summary

Motivated professional transitioning into insurance adjusting, with a background in high-volume healthcare operations and strong skills in documentation, regulatory compliance, and customer service. Proven ability to manage complex scheduling and maintain detailed records with accuracy and confidentiality. Eager to apply investigative and organizational strengths in a trainee adjuster role.

Overview

5
5
years of professional experience

Work History

Chiropractic Assistant

Elledge Chiropractic & Acupuncture
01.2024 - 05.2025
  • Supported high-volume operations in a busy clinic serving over 500 patients weekly, ensuring efficient workflow and responsive service in a fast-paced environment.
  • Managed complex scheduling logistics, handling appointment bookings, follow-ups, and proactive outreach.
  • Conducted diagnostic imaging (x-rays) in compliance with chiropractic standards and regulatory guidelines, reinforcing accuracy and attention to detail.
  • Verified insurance benefits and processed patient payments, helping reduce billing errors and contributing to a seamless administrative process.
  • Maintained accurate and confidential patient records, adhering to HIPAA regulations and internal documentation standards.

Customer Service Associate

IV Nutrition
09.2023 - 01.2024
  • Scheduled client appointments, managed phone calls, and maintained accurate health and service records.
  • Collected health histories, took vital signs, and conducted urine analysis testing.
  • Maintained a high level of product knowledge, providing accurate information and recommendations to clients.
  • Tracked nutrient inventory, coordinated lab pickups, and ensured a welcoming, client-focused environment.

Assistant Manager

Sonic Drive-In
08.2020 - 09.2023
  • Managed a team of 15–20 employees, ensuring high-quality food production and exceptional customer service.
  • Trained and mentored staff in food preparation, safety protocols, and customer interaction, leading to improved efficiency and higher customer satisfaction scores.
  • Increased profitability by reducing food waste and optimizing labor costs, consistently achieving monthly performance goals.

Education

BBA - Business Administration

University of Central Oklahoma
Edmond, OK
05-2028

Skills

  • Insurance Verification & Documentation
  • Attention to Detail
  • Claims Support & Recordkeeping
  • Customer Communication
  • Regulatory Compliance (HIPAA, data privacy)
  • Scheduling & Case Coordination
  • High-Volume Workflow Management

Timeline

Chiropractic Assistant

Elledge Chiropractic & Acupuncture
01.2024 - 05.2025

Customer Service Associate

IV Nutrition
09.2023 - 01.2024

Assistant Manager

Sonic Drive-In
08.2020 - 09.2023

BBA - Business Administration

University of Central Oklahoma

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