Isabella Austin
Summary
Attentive Swim Instructor with proven abilities individual and group instruction. Careful about monitoring students to prevent injuries and other emergency situations. Knowledgeable about related equipment and teaching techniques. Dedicated Swim Instructor experienced in teaching swimmers at all levels. Knowledgeable in safety protocols and capable of providing enjoyable learning environment. Genuinely enthusiastic for swimming and highly effective in motivating and inspiring students of every age. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level swim instructor position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Hostess
The Old Spaghetti Factory International Inc.
10.2021 - 12.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered phone calls to take orders, give information and document reservations.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Completed daily side work and opening and closing duties without fail.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Took initial drink orders and relayed information to wait or bar staff.
- Advised customers about special offerings and menu items to help drive sales.
Swim Instructor
American Swim Academy
07.2023 - 09.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Took notes strengths and weaknesses of each child in class to track progress.
- Adapted teaching techniques to different learning styles.
- Implemented proper safety protocols and emergency response plans.
- Adapted classes to meet needs of participants with varying fitness levels.
- Motivated participants through one-on-one instruction and positive feedback.
Education
High School Diploma -
Ygnacio Valley High School
Concord, CA06.2023
Skills
- Pool Operations
- Safety Training
- First and CPR Instruction
- Private Swim Lessons
- Creative Thinking
- Group and Individual Instruction
- Data Gathering
- Equipment Management
- Active Listening
- Critical Thinking
- Customer Service
- Educational Strategies
- Advanced Communication Skills
- Member Records Management
- Life-Long Learner
- Lifesaving
- Coordination
Timeline
Swim Instructor
American Swim Academy
07.2023 - 09.2023
Hostess
The Old Spaghetti Factory International Inc.
10.2021 - 12.2021
High School Diploma -
Ygnacio Valley High School
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