Isabella Barone

• Reported event performance, attendees and specific event feedback.
• Provided feedback on programming types and impact on event team.
• Greeted students and guests with warm and welcoming demeanor.
• Scheduled client meetings and maintained office organizational standards.
• Oversaw event registration process by collecting and tracking attendee information.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Managed administrative logistics of events planning, event booking, and event promotions.

• Manage email marketing campaigns including campaign setup, content creation, graphic design, and scheduling.
• Utilize Mailchimp, Canva, Google Suite, Microsoft Suite, Adobe.
• Maintain confidentiality of sensitive information and ensure accuracy in all materials, following HIPAA guidelines
• Develop engaging content for weekly newsletters and proofread documents for consistency
• Adhere to specified deadlines
• Various administrative tasks such as organizing contacts, research, copywriting, creating spreadsheets

• Managed client inquiries and appointments, processed payments, and handled administrative tasks.
• Maintained accurate client records and provided excellent customer service, resolving issues efficiently.
• Created engaging social media content to promote salon services, leading to increased client engagement.

• Provided administrative support, including data entry, client scheduling, and inventory management.
• Assisted in resolving client complaints and maintaining client satisfaction.
• Provided outstanding customer service over the phone and in person while assisting clients.

• Produced creative and technically accurate visual presentations using most current styling trends.
• Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
• Initiated and engaged clients in conversations as part of personalized service.
• Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
• Developed loyal following of clients by providing high-quality services.

Volunteered for Bushfire Recovery Work and Farm Hand Duties During the COVID-19 Pandemic to Obtain My 2nd Work Holiday Visa

Assisted with harvesting, seeding, and rebuilding at Hotspur Homegrown, an organic vegetable farm in rural Victoria affected by the 2020 Australian bushfires.

• Managed classrooms, creating daily schedules and maintaining an organized learning environment
• Developed and implemented curriculum for a 10-month cosmetology program, including color theory, color chemistry, product knowledge, color formulation, techniques, and state board rules & regulations
• Utilized strong sales and customer service skills to promote and sell academy products
• Collaborated with team members to develop marketing materials and campaigns to attract new students and salon clientele.
• Conducted advanced color classes for international students
• Participated in outreach programs targeting LA inner-city schools to promote enrollment in Sassoon Academy programs
• Collaborated backstage for shows and events, ensuring smooth operations and high-quality presentations
• Prepared students for California State cosmetology exam
• Planned both theory and practical lessons for students.
• Supervised and monitored students' use of tools and equipment.
• Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
• Planned and documented programs of study meeting individual needs and abilities of students.

• Processed payments, entering sales in register for prompt customer service.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Suggested treatments and styles to suit customer appearance and fashion choices.

Provided quality customer service & sales support, assisted customers in personal style shopping, store display, stock organization, modeling/styling for events and photoshoots.