Isabella Baumhauer-hicks
Nashua,NH
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably as a Shift Manager at McDonald’s. Excelled in problem-solving and training, enhancing team performance and customer satisfaction. Skilled in ServSafe protocols and interactive communication, adept at fostering positive environments and achieving operational excellence.
Overview
12
12
years of professional experience
Work History
Crew Member
Dunkin' Donuts
11.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Shift Manager
McDonald’s
05.2019 - Current
- Cross trained in all store positions to more effectively run a shift and assist the team overall.
- Keeping track of inventory and waste to help the store to maximize profit.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions while promoting a positive work environment through open communication and constructive feedback.
Crew Trainer
McDonald’s
03.2016 - 04.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Cross trained in all store areas to ensure accurate answers to any new crew member questions
- Set positive example for team members by providing high-quality, efficient service.
Cashier
Port Richmond Thriftway
03.2014 - 03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise throughout store
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Bus Aide
Student Transportation of America, STA
02.2013 - 03.2014
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Enforced bus safety rules to all students to ensure safe transport home
Education
Cosmetology
Jolie Health And Beauty Academy
Turnersville, NJHigh School Diploma -
Williamstown High School
Williamstown, NJ06.2012
Skills
- Multitasking
- Leadership
- Self-discipline
- Interactive communication skills
- Accurate counting and bookkeeping
- Safety awareness
- Verbal and written communication
- Detail Oriented
- Problem-solving abilities
- ServSafe
- Opening and closing procedures
Timeline
Crew Member
Dunkin' Donuts
11.2023 - Current
Shift Manager
McDonald’s
05.2019 - Current
Crew Trainer
McDonald’s
03.2016 - 04.2019
Cashier
Port Richmond Thriftway
03.2014 - 03.2016
Bus Aide
Student Transportation of America, STA
02.2013 - 03.2014
Cosmetology
Jolie Health And Beauty Academy
High School Diploma -
Williamstown High School
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