Isabella Bernal
El ,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations. Expert in customer service and time management, I excel in creating efficient work environments and building strong customer relationships. Well-organized and equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
12
12
years of professional experience
Work History
Bar Supervisor
Union Drafthouse
El Paso, TX
10.2019 - 08.2024
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
Hostess
Olive Garden
El Paso, TX
09.2017 - 10.2019
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Administrative Assistant
Soccer League of El Paso
El Paso, TX
01.2013 - 09.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
BBA - Business
The University of Texas At El Paso
El Paso, TX05.2026
High School Diploma -
Eastwood High School
El Paso 06.2015
Skills
- Customer service
- Time management
- Organization
- Attention to detail
- Multitasking
- Scheduling and appointment management
- Telephone etiquette
- Interpersonal communication
- Basic computer skills (Microsoft Office, email, etc)
- Filing and document management
- Office supply management
- Administrative support
- Data entry
- Mail and package handling
- Event planning and coordination
- Team collaboration
- Problem-solving
- Adaptability
- Professionalism
- Customer Relationship Building
Timeline
Bar Supervisor
Union Drafthouse
10.2019 - 08.2024
Hostess
Olive Garden
09.2017 - 10.2019
Administrative Assistant
Soccer League of El Paso
01.2013 - 09.2015
BBA - Business
The University of Texas At El Paso
High School Diploma -
Eastwood High School