Isabella Berra
Charleston,SC
Summary
Dynamic hospitality professional with extensive experience at The Ocean Room, Kiawah Island Golf Resort. Proven ability to enhance fine dining experiences through expert food and wine pairings and exceptional team collaboration. Recognized for adaptability and attention to detail, consistently delivering outstanding service and achieving a Forbes five-star rating.
Overview
12
12
years of professional experience
Work History
Server
The Ocean Room, Kiawah Island Golf Resort
08.2021 - Current
- Achieved and maintained a Forbes five-star restaurant while collaborating on a team of 12 servers.
- Possess full food and wine menu knowledge and be able to assist guests with recommendations.
- Provide guests with everything necessary for a positive, luxurious experience.
- Knowledgeable on standards and steps of service to provide a fine dining experience.
Servers Assistant
The Ocean Room, Kiawah Island Golf Resort
08.2020 - 08.2021
- Assists in helping the wait staff execute the proper steps when serving guests.
- Demonstrate necessary menu knowledge needed when interacting with guests.
Hospitality Intern/Team Lead
Topgolf
Overland Park, KS
01.2018 - 05.2020
- Participated in daily management/operational functions to ensure guests and associates have a positive experience.
- Worked with a team of 15 managers to supervise and assist team of 20+ associates in their daily roles and duties.
Supervisor
Traditions by Sodexo
Warrensburg, MO
08.2016 - 01.2018
- Prepared weekly schedule for a team of 15 servers.
- Supervised employees during shift and ensured customer satisfaction.
- Developed customer service skills by dealing with conflict and interacting with 30+ customers daily.
Server
Buffalo Wild Wings
Warrensburg, MO
08.2013 - 08.2016
- Advised and assisted coworkers in proper closing duties.
- Interacted with 70+ customers daily while demonstrating positive customer service skills.
- Collaborated with 3 other coworkers to ensure training materials for new employees were accurate and being utilized correctly.
Education
Bachelor of Science - Hotel and Restaurant Administration
University of Central Missouri
Warrensburg, MO05.2018
Skills
- Adaptability
- Attention to detail
- Fine dining
- Team collaboration
- Food and beverage pairings
- Wine service
- Menu item recommendation
- Positive and professional
Timeline
Server
The Ocean Room, Kiawah Island Golf Resort
08.2021 - Current
Servers Assistant
The Ocean Room, Kiawah Island Golf Resort
08.2020 - 08.2021
Hospitality Intern/Team Lead
Topgolf
01.2018 - 05.2020
Supervisor
Traditions by Sodexo
08.2016 - 01.2018
Server
Buffalo Wild Wings
08.2013 - 08.2016
Bachelor of Science - Hotel and Restaurant Administration
University of Central Missouri
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