Isabella Blum
San Marcos,TX
Summary
Energetic and enthusiastic with diverse work experience seeking a full-time position. Before graduating Highschool i was involved in student teaching activities for a full year. I have a strong background in customer service, having worked at Papa Murphy and gained valuable experience in retail and animal care through roles at a boutique and a doggy daycare. Additionally, I have three summers of experience in the Marble Falls ISD Tech department. Most currently I was the Lead Hostess at the Waterfront restaurant in the Horseshoe Bay Resort for over a year full time. Giving me experience with coordinating front-of-house activities to enhance guest satisfaction. Utilizes strong communication and organizational skills to manage guest flow and staff coordination. Knowledge of hospitality protocols and team leadership to ensure smooth operations. My dynamic personality and dedication to providing excellent service make me an ideal candidate for multiple positions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Hostess
Waterfront Bar and Grill
Horseshoe Bay, TX
08.2024 - Current
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
- Provided accurate wait time estimates to guests, minimizing customer dissatisfaction
- Assisted in coordinating special requests or accommodations for guests with specific needs
- Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction
- Developed strong relationships with regular customers, enhancing their dining experience through personalized service
- Trained and mentored junior host staff, improving efficiency and service quality.
- Collaborated with kitchen and serving staff to ensure seamless communication during peak hours.
- Developed training materials for new hires, fostering consistent service standards across the team.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
Student Worker
Marble Falls ISD Technology
Marble Falls, TX
05.2021 - 08.2024
- This job consisted of only summers, so I was actively working in the MFISD Technology department for the summers of 2021 through 2024.
- Developed and implemented innovative technological solutions to improve efficiency and productivity
- Provided support for hardware and software installations, enhancing classroom learning environments.
- Maintained inventory of technological equipment, ensuring availability and readiness for use.
- Conducted training sessions on new software tools for educators, promoting effective technology integration.
- Mentored new student workers on operational procedures, fostering teamwork and knowledge sharing.
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
Dog Bather
unleashed
Marble Falls, TX
08.2023 - 05.2024
- Supervised and monitored the activities of dogs in a daycare setting, ensuring their safety and wellbeing
- Maintained a clean and sanitary environment by regularly cleaning kennels, play areas, and common spaces
- Provided exercise and mental stimulation through interactive play sessions with dogs of various breeds and sizes
Customer Service Representative
eve couture
Marble Falls, TX
08.2023 - 05.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Trained new staff on customer service protocols and software systems.
- Implemented feedback mechanisms to gather customer insights, driving service enhancements.
Crew Member
Papa Murphy's
Marble Falls, TX
08.2022 - 05.2023
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Prepared and customized orders according to customer specifications, ensuring quality and satisfaction.
- Operated kitchen equipment safely and efficiently, adhering to food safety standards.
- Trained new team members on operational procedures, enhancing team performance and service speed.
- Implemented best practices for cleanliness and organization, contributing to a safe work environment.
- Assisted in resolving customer inquiries and complaints effectively, maintaining positive dining experiences.
- Participated in team meetings to discuss feedback and strategies for ongoing improvements in service delivery.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
High school diploma -
Marble Falls High School
Marble Falls, TX05.2024
Skills
- Retail sales transactions
- Client rapport building
- Retail math
- Balancing cash drawers
- OpenTable
- Computer Skills
- Inventory management
- Exceptional communication
- Guest services
- Team management
- Merchandising display arrangement
- Food safety awareness
- Food Preparation
- Task delegation
- Communication skills
- Staff training
- Food service
- Seating arrangements
- Customer inquiry handling
- Reservation management
- Hospitality
- VIP handling
- Google Docs
- Handling customer inquiries
- Upselling
- Phone communication
- Cash handling
- Customer service
- Phone etiquette
- Retail sales
- Stocking
- Cash register
- Clothing store experience
- Gift wrapping
- Organizational Skills
- Greeting customers
- POS systems
- Jewelry store experience
- Computer Operation
- Promoting products
- Store closing procedures
- Store opening procedures
- Flexibility
- Host/Hostess
Certification
- Food Handler Certification
- TABC Certification
- Driver's License
Timeline
Lead Hostess
Waterfront Bar and Grill
08.2024 - Current
Dog Bather
unleashed
08.2023 - 05.2024
Customer Service Representative
eve couture
08.2023 - 05.2024
Crew Member
Papa Murphy's
08.2022 - 05.2023
Student Worker
Marble Falls ISD Technology
05.2021 - 08.2024
High school diploma -
Marble Falls High School