Isabella Bret
Underwood ,IA
Summary
Multi-skilled and results-driven professional with extensive experience at SpartanNash. Proficient in cash handling and customer service. Proven ability to lead teams, resolve conflicts, and enhance operational efficiency. Recognized for fostering strong customer relationships, ensuring satisfaction and compliance in high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
Cash Office Associate
SpartanNash
Council Bluffs, IA
- Processed cash transactions accurately and efficiently in high-volume environment.
- Assisted in daily reconciliation of cash drawers, ensuring accuracy and compliance.
- Maintained organized cash office, adhering to safety and security protocols.
- Identified discrepancies in cash reports, implementing corrective actions promptly.
- Balanced safe, prepared tills, and prepared registers for the next day.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Sorted and counted coin and currency to make change for associates.
PIC- Person in Charge
SpartanNash
Council Bluffs, IA
01.2025 - Current
- Supervised daily operations to ensure safety and compliance standards were met.
- Trained and mentored staff on best practices for facility maintenance and customer service.
- Developed schedules to optimize staff coverage during peak hours and events.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Deli Associate
SpartanNash
Council Bluffs, IA
01.2025 - Current
- Provided exceptional customer service, assisting customers with product selections and questions.
- Maintained a clean and organized deli area, while complying with health standards.
- Operated slicing equipment and scales efficiently to prepare products.
- Collaborated with team members to restock inventory and manage product rotation effectively.
- Assisted in training new associates on deli procedures and safety protocols.
- Monitored product freshness, discarding expired items to uphold quality standards.
Customer Service Associate
SpartanNash
Council Bluffs, IA
03.2022 - Current
- Assisted customers with questions, ensuring efficient solutions and satisfaction.
- Processed transactions accurately, maintaining cash register integrity.
- Collaborated with team to achieve customer service processes, enhancing efficiency.
- Handled customer complaints professionally, turning negative experiences into positive outcomes.
- Trained new staff on operational procedures and customer service expectations.
- Maintained knowledge of products and services to provide informed assistance to customers.
Education
High School Diploma -
Underwood High School
Underwood, IACriminal Justice
Iowa Western Community College
Council Bluffs, IA12.2026
Skills
- Cash handling
- Customer service
- Team leadership
- Staff training
- Conflict resolution
- Cash register operation
- Opening and closing procedures
- Bookkeeping
- Organization skills
- Teamwork
Timeline
PIC- Person in Charge
SpartanNash
01.2025 - Current
Deli Associate
SpartanNash
01.2025 - Current
Customer Service Associate
SpartanNash
03.2022 - Current
Cash Office Associate
SpartanNash
High School Diploma -
Underwood High School
Criminal Justice
Iowa Western Community College