Isabella Buchanan
McKinney,Tx
Summary
Customer-focused sales associate with a strong background in hospitality, upselling, and relationship building. Known for being hardworking, reliable, and a fast learner who thrives in team-oriented environments. Experienced in engaging clients, identifying needs, and delivering solutions that drive results. Passionate about helping people and creating positive experiences, and eager to bring proven sales and service skills to a Leasing Consultant role.
Overview
4
4
years of professional experience
Work History
Head Server
Pietros Italian Bakery
Frisco, Tx
08.2023 - 01.2026
- Delivered high-touch customer experiences for 75+ clients per shift, enhancing satisfaction in a fast-paced environment.
- Applied consultative selling techniques to strategically upsell, increasing average check size and driving revenue.
- Built repeat clientele through relationship management and personalized service.
- Processed transactions accurately while maintaining attention to detail and compliance.
- Collaborated with team members to ensure organized store appearance, contributing to a welcoming atmosphere for customers.
- Resolved customer inquiries and complaints promptly and professionally.
- Oversaw inventory management processes to ensure optimal stock levels and organization.
Assistant Manager
Pietros Italian Bakery and Cafe
Frisco, Texas
06.2022 - 08.2023
- Recruited, hired, trained, coached, evaluated, and terminated personnel to build a high-performing team.
- Trained new employees on company policies and procedures.
- Coordinated staff schedules to optimize workflow and coverage.
- Assisted in managing daily operations, contributing to team efficiency and service quality.
- Developed standard operating procedures for consistent task execution across teams.
- Participated in team meetings to discuss operational strategies and goals.
- Collaborated with management to develop strategic plans that align with business goals.
Server
Pietros Italian Bakery and Cafe
Frisco, Texas
09.2021 - 06.2022
- Delivered exceptional customer service in fast-paced cafe environment, enhancing customer satisfaction.
- Greeted customers, answered questions, and recommended specials, contributing to increased sales.
- Collaborated with team members to ensure smooth service operations.
- Handled cash transactions and processed payments efficiently.
- Maintained cleanliness and organization of dining and kitchen areas.
Education
Associate of Arts - Accounting And Finance
Collin College
Frisco, TX05-2026
Skills
- Financial analysis
- Accounting principles
- Sales and closing techniques
- Client relationship management
- Lead follow-up and prospect nurturing
- Customer retention
- Conflict resolution
- Employee training
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridTimeline
Head Server
Pietros Italian Bakery
08.2023 - 01.2026
Assistant Manager
Pietros Italian Bakery and Cafe
06.2022 - 08.2023
Server
Pietros Italian Bakery and Cafe
09.2021 - 06.2022
Associate of Arts - Accounting And Finance
Collin College