Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Volunteer

Isabella Cheveres

Montoursville,PA

Summary

Dynamic and adaptable professional with a strong background in customer service at Lowe's Home Improvement. Proven ability to enhance customer satisfaction through effective problem-solving and relationship building. Recognized for maintaining organized workspaces and fostering teamwork, consistently exceeding service goals while promoting a positive environment. Committed to community service and collaboration.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Volunteer

WHHC
01.2025 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Customer Service Cashier

Lowes Home Improvment
09.2024 - 04.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Crew Team Member

Shake Shack
02.2021 - 04.2024
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Collaborated with team members to complete orders.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Greeted customers at drive-thru and took food orders.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
  • Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
  • Became familiar with products to answer questions and make suggestions.
  • Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
  • Contributed to the achievement of company targets through consistent delivery of high-quality service.
  • Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.

Education

High School Diploma -

Mount Vernon Steam Academy
Mount Vernon, NY
06-2023

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Team collaboration
  • Leadership qualities
  • Community service
  • Time management
  • Adaptability and dependability
  • Flexible schedule
  • Relationship building
  • Customer service
  • Public speaking

Certification

FEMA Certifications

HAZMAT Certifications

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Volunteer

WHHC
01.2025 - Current

Customer Service Cashier

Lowes Home Improvment
09.2024 - 04.2025

Crew Team Member

Shake Shack
02.2021 - 04.2024

High School Diploma -

Mount Vernon Steam Academy

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Isabella Cheveres