Isabella Coffman Zapata
Loves Park,IL
Summary
Adept at getting to the root of problems and helping patients develop effective coping skills for different life situations, triggers and traumas. Well-versed in collaborating with teams of practitioners to positively impact patient lives with a comprehensive approach.
Overview
6
6
years of professional experience
Work History
Therapist
Clarity Counseling & Mediation
Rockford, IL
01.2024 - Current
- Provided psychotherapy services to individuals, couples, and families.
- Conducted initial assessments of clients to determine presenting issues and develop treatment plans.
- Created documentation including assessment notes, treatment plans, progress notes, discharge summaries and referrals.
- Assisted clients in developing coping skills to better manage symptoms of mental illness or emotional distress.
- Utilized a variety of techniques such as cognitive-behavioral therapy and mindfulness practices during sessions.
- Participated in regular case reviews with other clinicians to discuss client progress.
Bank Teller
Midland States Bank
Machesney Park, IL
04.2021 - 11.2023
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Performed cash handling duties including counting currency, coins and checks.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided assistance to other tellers during peak business hours as needed.
Front Desk Receptionist
Rosecrance
Rockford, IL
04.2018 - 03.2021
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Monitored visitor access control systems including issuing identification badges when necessary.
Education
Master of Arts - Clinical Mental Health Counseling
Judson University
Elgin, IL12-2023
Bachelor of Arts - Psychology
Northern Illinois University
Dekalb, IL12-2020
Skills
- Client Relations
- Documentation requirements
- One-on-one sessions
- Psychoeducation
- Treatment Planning
- CBT Techniques
- Organizational Skills
- Goal Setting
- Problem-Solving
Timeline
Therapist
Clarity Counseling & Mediation
01.2024 - Current
Bank Teller
Midland States Bank
04.2021 - 11.2023
Front Desk Receptionist
Rosecrance
04.2018 - 03.2021
Master of Arts - Clinical Mental Health Counseling
Judson University
Bachelor of Arts - Psychology
Northern Illinois University
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