ISABELLA COLOMBNI
Columbus,Ohio
Summary
Detail-oriented Administrative Professional with extensive experience in reception, appointment coordination, and high-volume phone communication. Expertise in scheduling, handling sensitive information, and resolving customer concerns while maintaining accurate records. Demonstrated ability to multitask and communicate effectively, ensuring positive experiences for both customers and staff.
Overview
6
6
years of professional experience
Work History
CALL CENTER REPRESENTATIVE
Penzone Salon and Spas
Dublin, Ohio
09.2022 - Current
- Answer incoming calls professionally while assisting customers with scheduling, service information, and appointment changes.
- Handled high call volumes, ensuring accuracy and maintaining exceptional customer service standards.
- Coordinated scheduling needs by effectively communicating with staff and clients, enhancing overall customer experience.
- Resolved customer concerns calmly while identifying and implementing appropriate solutions.
- Verify customer information and update records within scheduling systems.
- Navigate multiple computer systems simultaneously while documenting customer interactions accurately.
SERVER
Buffalo Wings and Rings
Cincinnati, Ohio
09.2021 - 04.2022
- Provided exceptional customer service in fast-paced, high-volume environment, enhancing customer experience.
- Built positive customer relationships through strong communication and problem-solving skills.
- Partnered with team members to streamline daily operations, boosting customer satisfaction.
- Balanced multiple priorities while ensuring professionalism and accuracy, contributing to operational effectiveness.
HOST
Woodys
Columbus, Ohio
05.2021 - 08.2021
- Greeted guests professionally, coordinating seating and managing waitlists to enhance guest experience.
- Answered incoming phone calls, handled reservations, and responded to customer questions.
- Maintained organized front desk and lobby areas, assisting guests and staff to ensure smooth operations.
- Demonstrated strong multitasking and communication skills during busy shifts.
FRONT DESK RECEPTIONIST
Primrose
Hilliard, Ohio
05.2020 - 08.2020
- Welcomed families and visitors, delivering professional customer service in a high-traffic environment.
- Managed front desk operations, ensuring efficient handling of incoming calls, message distribution, and visitor assistance.
- Assisted with scheduling tours and answering questions regarding services, hours, and enrollment information.
- Maintained clear communication through phone and email correspondence, facilitating effective information exchange.
- Supported administrative operations by handling multiple tasks while maintaining attention to detail.
Education
High School Diploma -
Hilliard Bradley High School
Hilliard01-2020
Skills
- High-volume call handling
- Multi-line phone systems
- Customer service
- Data entry and record accuracy
- Appointment coordination
- Fast-paced multitasking
- Time management
- Team collaboration
- Problem solving
- Verbal communication
- Front desk support
References
Available upon request.
Timeline
CALL CENTER REPRESENTATIVE
Penzone Salon and Spas
09.2022 - Current
SERVER
Buffalo Wings and Rings
09.2021 - 04.2022
HOST
Woodys
05.2021 - 08.2021
FRONT DESK RECEPTIONIST
Primrose
05.2020 - 08.2020
High School Diploma -
Hilliard Bradley High School