Elyssa Dufeal
Brooklyn,NY
Summary
Experienced and customer-focused professional with a strong background in technical support, healthcare services, and retail environments. Skilled in resolving customer issues efficiently while maintaining high service standards and ensuring customer satisfaction. Demonstrates strong communication, problem-solving, and critical thinking abilities with a proven ability to handle high-volume interactions in fast-paced environments. Dedicated to delivering accurate, timely, and high-quality customer support while building positive customer relationships and promoting service excellence.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Teleperformance
Remote
09.2025 - 04.2026
- Answered inbound customer calls regarding accounts, payments, and service questions
- Resolved customer concerns while maintaining professionalism and empathy
- Entered customer information accurately into company systems
- Met daily call volume and customer satisfaction goals
- Provided product and service information to customers
Customer Service Representative
Concentrix
Remote
02.2025 - 08.2025
- Assisted customers with account questions, billing issues, and troubleshooting over phone, chat, or email
- Maintained professionalism while handling high call volumes and resolving customer concerns
- Used multiple computer systems to document customer interactions and update account information
- Provided accurate information while following company policies and procedures
- Delivered strong customer service by actively listening and resolving issues efficiently
Dietician / Office Aid
Northside Hospital / Piedmont Hospital
Duluth, GA
12.2021 - 06.2024
- - Streamlined menu planning to meet diverse dietary needs cost-effectively.
- - Delivered community education programs promoting health and wellness.
- - Supported interns through mentoring and case management guidance.
Dental Assistant / Office Assistant
Unique Dental Spa
Norcross, GA
09.2022 - 12.2023
- - Provided excellent patient support and scheduled appointments.
- - Maintained safety through sanitation and equipment prep.
- - Managed billing and insurance verifications to enhance service delivery.
Technical Support Specialist / Sales Representative
MetroPCS Corporate Store
Duluth, GA
09.2018 - 12.2021
- - Delivered first-line technical and customer support.
- - Diagnosed and resolved issues via phone/web chat.
- - Contributed feedback to improve recurring customer pain points.
- - Close out sales and create customer relationship
Unarmed Security Guard
Mercedes Benz Stadium
Atlanta, GA
11.2017 - 12.2018
- - Monitored premises regularly to prevent theft, vandalism, and unauthorized access.
- - Patrolled assigned areas on foot to maintain safety and security of property and personnel.
- - Responded promptly to alarms, disturbances, and emergency situations, notifying authorities when necessary.
- - Completed detailed incident and daily activity reports for management review.
Manager / Cook
Little Caesars
Covington, GA
03.2016 - 09.2018
- - Supervised and trained kitchen staff to maintain service quality.
- - Managed inventory and ordering, ensuring customer demands were met.
Education
High School Diploma - undefined
Brookshire High School
Google IT Support Professional Certificate - undefined
Google
Skills
- Exceptional Customer Service
- Customer Relationship Management (CRM)
- Conflict Resolution & De-escalation
- Technical Troubleshooting
- Customer Satisfaction Management
- High-Volume Call Handling
- Analytical Problem Solving
- Professional Communication Skills
Timeline
Call Center Representative
Teleperformance
09.2025 - 04.2026
Customer Service Representative
Concentrix
02.2025 - 08.2025
Dental Assistant / Office Assistant
Unique Dental Spa
09.2022 - 12.2023
Dietician / Office Aid
Northside Hospital / Piedmont Hospital
12.2021 - 06.2024
Technical Support Specialist / Sales Representative
MetroPCS Corporate Store
09.2018 - 12.2021
Unarmed Security Guard
Mercedes Benz Stadium
11.2017 - 12.2018
Manager / Cook
Little Caesars
03.2016 - 09.2018
High School Diploma - undefined
Brookshire High School
Google IT Support Professional Certificate - undefined
Google