Kayla Joseph
Sunrise,FL
Summary
I am extremely dedicated to learning, growing, and succeeding into whatever I put my mind to. I feel as though every job needs someone who is enthusiastic, outgoing, and who excels at establishing positive relationships with new and existing customers by providing impeccable customer service, which I believe are some qualities I obtain.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Infinity Sales Group
2023.08 - 2024.04
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Processed debit and credit card and electronic check payments.
Retail Sales Associate
H&M Hennes & Mauritz
2022.08 - 2023.06
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed cash register after end of shift to balance and record accurate transactions.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Trained and supervised new employees to use selling strategies and apply best practices.
Secretary
DSJ Tax Multiservices
2022.01 - 2022.04
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions. Handled payment processing and provided customers with receipts and proper bills and change
Receptionist
Planet Mortgage And Real Estate Corp.
2021.06 - 2021.09
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained daily calendars, set appointments with clients and planned office events. Pulled and organized requested documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Junior Staff Member
Boys & Girls Clubs Of Broward County- Leo Goodwin
2021.01 - 2021.05
- Contributed to school-wide initiatives for academic improvement by participating in curriculum planning committees and professional development workshops.
- Established strong relationships with parents through effective communication regarding student progress, challenges, and accomplishments.
- Promoted positive classroom environment through consistent reinforcement of behavioral expectations and respectful communication.
Education
Associate of Science - Nursing
Broward College
Fort Lauderdale, FL05.2026
High School Diploma -
Calvary Christian Academy
Fort Lauderdale, FL05.2022
Skills
- Problem-solving skills
- Exceptional customer service
- Cash Handling
- Sales expertise
- Adaptable and Flexible
- Reliable and Responsible
- Cool Under Pressure
- Relationship Building
- Data Entry
- Customer Service
- Retail services
- Strong Work Ethic
- Time Management
- Multitasking Abilities
- Friendly, Positive Attitude
- Venipuncture
- Specimen labeling procedures
- Medical terminology knowledge
- Urinalysis Collection
- Taking and Recording Vital Signs
- Blood collection techniques
Languages
French
Professional Working
haitian creole
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Representative
Infinity Sales Group
2023.08 - 2024.04
Retail Sales Associate
H&M Hennes & Mauritz
2022.08 - 2023.06
Secretary
DSJ Tax Multiservices
2022.01 - 2022.04
Receptionist
Planet Mortgage And Real Estate Corp.
2021.06 - 2021.09
Junior Staff Member
Boys & Girls Clubs Of Broward County- Leo Goodwin
2021.01 - 2021.05
Associate of Science - Nursing
Broward College
High School Diploma -
Calvary Christian Academy
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