Mariana Mona
Port Saint Lucie,FL
Summary
Hardworking employee enthusiastic about developing new attributes. Pursues opportunities to learn new skills and contribute to group success. Offers strong dynamic capabilites, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Sales Agent
Infinity Sales Group
12.2022 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their basic home internet needs.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
Customer Service Representative
Clear Move Management
05.2022 - 11.2022
- Answered customer telephone calls promptly to avoid on-hold wait times in regards to their moving necessities.
- Participated in team meetings and training sessions to stay informed about the Department of Transportation updates and changes.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants for their upcoming moves.
Server
The Butcher Shop Market
06.2021 - 05.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for a enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Flanigan's Seafood Bar And Grill
04.2020 - 06.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Sales Associate
Gelato Cafe
08.2019 - 02.2020
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Greeted incoming customers and provided reliable, friendly customer service.
- Cleaned and maintained ice cream dispensing equipment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Guest Services Cashier
Bolay Restaurant
08.2018 - 05.2019
- Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services Cashier role.
- Handled high volume transactions with accuracy, minimizing discrepancies and ensuring balanced registers at the end of each shift.
- Maintained a clean and organized workspace, ensuring optimal efficiency and professionalism.
- Addressed guest complaints professionally and empathetically, negotiating solutions that protected both company interests and guest satisfaction.
Education
No Degree - Graphic Design
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Alexander W Dreyfoos Junior School Of The Arts
West Palm Beach, FL05.2019
Skills
- Strategy Development
- Paperwork Processing
- Call Control
- Product knowledge
- Sales software proficiency
- Decision making
- Active listening
- Attention to detail
- Emotional intelligence
- Strong communication
- Closing deals
- Interpersonal skills
- Persuasion techniques
Languages
Spanish
Native or Bilingual
Timeline
Sales Agent
Infinity Sales Group
12.2022 - Current
Customer Service Representative
Clear Move Management
05.2022 - 11.2022
Server
The Butcher Shop Market
06.2021 - 05.2022
Server
Flanigan's Seafood Bar And Grill
04.2020 - 06.2021
Sales Associate
Gelato Cafe
08.2019 - 02.2020
Guest Services Cashier
Bolay Restaurant
08.2018 - 05.2019
No Degree - Graphic Design
Palm Beach State College
High School Diploma -
Alexander W Dreyfoos Junior School Of The Arts
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