Isabella Cooper
Belgrade,ME
Summary
Driven and dependable, with a proven track record at Hannaford Supermarket, excelled in customer service and problem-solving, enhancing customer loyalty and streamlining financial processes. Expertise in cash management and critical thinking, coupled with a knack for resolving complaints with empathy, significantly contributed to operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Painter
Maine Painting Company
02.2023 - Current
- Mixed paint, varnish, shellac and lacquer to reach desired consistencies.
- Performed regular preventive maintenance on tools and equipment to support the best quality of work.
- Prepared and organized areas to make them easier to handle when other employees need the materials and space.
- Identified products and adequately used and organized them for jobs and for the benefit of others needing them for future job sites.
Bookkeeper/Customer Service Representative
Hannaford Supermarket
02.2021 - 06.2022
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Concessions Worker/Event Caterer
Augusta Civic Center
12.2017 - 06.2020
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Collaborated with team members to ensure smooth operations during high-traffic events.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
- Contributed to event success by efficiently restocking supplies during peak hours or intermissions.
- Demonstrated versatility by performing various roles within the concessions team as needed, such as cashier or food preparer.
- Demonstrated knowledge of food safety and sanitation standards for compliance with regulations.
- Responded to customer complaints to help resolve issues.
- Resolved customer complaints promptly, demonstrating empathy and commitment to their satisfaction.
Education
High School Diploma -
Leavitt Area High School
Turner, ME06.2021
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Problem Resolution
- Customer Relations
- Complaint resolution
- Cash Management
- Time Management
- Mathematics abilities
- Innovation and Creativity
- Honest and Dependable
Additional Information
- Thanks to my abilities in mathematics, detail orientation, and quick learning of systems with intricate parts and processes, I became a bookkeeper without the prerequisite of being a shift leader.
- Managers often left me in charge when shift leaders were not around, which speaks to my ability to guide others while performing and completing my daily tasks.
Timeline
Painter
Maine Painting Company
02.2023 - Current
Bookkeeper/Customer Service Representative
Hannaford Supermarket
02.2021 - 06.2022
Concessions Worker/Event Caterer
Augusta Civic Center
12.2017 - 06.2020
High School Diploma -
Leavitt Area High School
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