Isabella Cote
Sutton,AK
Summary
Dynamic professional with a robust background in behavioral health care at Reach907, adept in clinical documentation and fostering empathy development. Excelled in creating supportive environments, enhancing patient coping strategies, and leading team collaboration. Proven track record in improving service quality through continuous professional development and adherence to HIPAA regulations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavioral Health Associate
Reach907
01.2024 - 05.2024
- Participated in ongoing professional development, staying current with best practices in behavioral health care to enhance service quality.
- Maintained confidentiality of sensitive information according to HIPAA regulations and ethical guidelines for mental health professionals.
- Fostered a supportive atmosphere within the therapeutic setting by actively listening, empathizing, and validating patients'' experiences.
- Facilitated group therapy sessions, encouraging active participation and promoting healthy coping strategies among patients.
Barista
Sheep Mtn Lodge
05.2022 - 09.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Housekeeper
Sheep Mtn Lodge
05.2022 - 09.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Waitress
Sheep Mtn Lodge
05.2021 - 09.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Dish Washer
Sheep Mtn Lodge
05.2020 - 09.2020
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
High School Diploma -
IDEA Homeschool
Fairbanks, AK12.2023
Skills
- Clinical Documentation
- Professional boundaries
- Self-Harm Prevention
- Mental Health Support
- Complaint Handling
- Order Accuracy
- Sales Promotion
- Customer Service
- Food and Beverage Service
- Relationship Building
- Food Safety
- Inventory controls
- Greeting and Seating Guests
- Critical Thinking
- Cash Handling
- Team Collaboration
- Kitchen equipment operation and maintenance
- Food plating and presentation
- Food Assembly Supervision
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Active Listening
- Behavior Modification
- Empathy Development
- Behavioral assessment
- Anger Management
- Crisis Intervention
- De-Escalation Techniques
- Progress Monitoring
- Teamwork and Collaboration
- Case Documentation
- Decision-Making
- Patient Education
- Clinical interventions
- Self Motivation
- Interpersonal Skills
- Opening and closing duties
- Team Player
- Friendly and outgoing
- Cleanliness
- Exceptional customer service
- Team Leadership
- Active listener
- Espresso machine operation
Certification
- CPI Nonviolent Crisis Intervention Training -
Timeline
Behavioral Health Associate
Reach907
01.2024 - 05.2024
Barista
Sheep Mtn Lodge
05.2022 - 09.2022
Housekeeper
Sheep Mtn Lodge
05.2022 - 09.2022
Waitress
Sheep Mtn Lodge
05.2021 - 09.2021
Dish Washer
Sheep Mtn Lodge
05.2020 - 09.2020
High School Diploma -
IDEA Homeschool
- CPI Nonviolent Crisis Intervention Training -
Similar Profiles
David LandgrenDavid Landgren
Server at Hotel Captain CookServer at Hotel Captain Cook
Brooke GillispieBrooke Gillispie
Nurse Mentor at Providence Health And ServicesNurse Mentor at Providence Health And Services
Jack MinatraJack Minatra
Health and Safety Environmental Consultant at Oasis PetroleumHealth and Safety Environmental Consultant at Oasis Petroleum