Isabella D'Angelo
Lynnwood,WA
Summary
Highly-motivated and adaptable recent graduate with a background in customer service. Demonstrates strong teamwork, problem-solving skills, and attention to detail with a willingness to learn and build upon skills exercised in a classroom laboratory setting.
Overview
1
1
Language
8
8
years of professional experience
Work History
Volunteer
Seattle Aquarium
08.2026 - Current
- Engaged with diverse audiences, enhancing visitor experience through effective communication.
- Supported educational programs by engaging visitors with interactive exhibits.
Ecommerce Marketing Manager
Two Labs, LLC.
12.2020 - Current
- Developed and executed comprehensive digital marketing strategies to enhance online visibility and sales.
- Analyzed eCommerce data to optimize product listings and improve customer engagement.
Customer Service Representative
University Of Utah Bookstore
08.2019 - 11.2020
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and debit transactions with accuracy and attention to detail.
- Maintained cleanliness and organization of checkout area for optimal efficiency.
- Collaborated with team members to resolve customer issues effectively.
Host/Server
The Cheesecake Factory
05.2019 - 08.2019
- Assisted in managing reservations and seating arrangements efficiently during peak hours.
- Adapted quickly to changing situations, maintaining composure during busy shifts while ensuring guest satisfaction.
- Provided exceptional customer service by engaging with guests and addressing inquiries promptly.
- Collaborated with team members to maintain a clean and organized dining area.
Customer Service Representative
Lolli And Pops
05.2018 - 12.2018
- Assisted customers with product inquiries and order processing.
- Resolved customer complaints efficiently to enhance satisfaction.
- Managed inventory levels and restocked shelves as needed.
- Utilized POS systems for accurate transaction processing.
- Collaborated with team members to ensure smooth operations.
- Engaged customers to promote loyalty programs and special offers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Biology
Oregon State University
Corvallis06-2026
Bachelor of Arts - Film And Media Arts
University of Utah
Salt Lake City, UT05-2021
Skills
- Basic animal handling
- Aseptic technique
- Community outreach and education
- Data entry
- Teamwork and collaboration
- Organization
- Problem-solving
- Attention to detail
- Team collaboration
- Time management
- Customer service
Languages
Korean
Limited Working
Timeline
Volunteer
Seattle Aquarium
08.2026 - Current
Ecommerce Marketing Manager
Two Labs, LLC.
12.2020 - Current
Customer Service Representative
University Of Utah Bookstore
08.2019 - 11.2020
Host/Server
The Cheesecake Factory
05.2019 - 08.2019
Customer Service Representative
Lolli And Pops
05.2018 - 12.2018
Bachelor of Science - Biology
Oregon State University
Bachelor of Arts - Film And Media Arts
University of Utah