Katrina Ortiz
Goodwill Inc
GRANBURY,TX
27
years of professional experience
Dependable clinical professional with experience in emergency medicine, patient intake, and hands-on support during high-acuity situations. Recognized for critical thinking, accurate records, and safe patient transport. Ready to contribute strong technical skills, teamwork, and quality care.
Work History
Animal Care Technician
1 Year 11 Months- Monitored animal behavior, appetite, and health changes, reporting concerns promptly.
- Assisted with safe animal handling during restraint, transport, and routine care.
- Cleaned kennels, cages, and work areas to maintain sanitary conditions.
- Fed animals, prepared water, and followed individualized care schedules.
- Sanitized tools, bedding, and equipment according to facility procedures.
- Documented daily observations, feeding records, and supply usage accurately.
- Supported medication administration and basic treatments under supervision.
- Stocked food, cleaning supplies, and animal care materials for consistent operations.
Inventory Manager
3 Years 4 Months- Streamlined replenishment processes to reduce stockouts and improve shelf readiness.
- Managed inventory levels across retail and backstock areas to maintain accurate book availability.
- Reconciled receiving documents against purchase orders to ensure inventory accuracy.
- Coordinated cycle counts and corrected discrepancies within POS and stock records.
- Analyzed sales trends to guide ordering decisions for high-demand titles.
- Communicated with vendors to resolve shipment issues and adjust delivery timing.
- Trained staff on stock handling, labeling, and organized storage procedures.
Medical Assistant
1 Year- Coordinated patient intake, vital signs, and room preparation to support efficient clinical flow.
- Assisted providers with examinations, procedures, and specimen collection using proper clinical protocols.
- Documented patient histories and visit details in electronic health records with high accuracy.
- Managed appointment scheduling, referrals, and follow-up communications to maintain continuity of care.
- Administered injections and routine treatments while following established safety and infection-control standards.
- Educated patients on preparation, aftercare, and medication instructions to reinforce treatment plans.
- Trained new support staff on exam room setup, workflow expectations, and clinic procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Assistant
9 Months- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Monitored supply inventory and reordered clinical materials to prevent service disruptions.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Emergency Room Technician
3 Years 4 Months- Monitored vital signs and documented patient data in emergency care records.
- Assisted nurses and physicians with bedside procedures and trauma room setup.
- Performed EKGs and supported cardiac monitoring workflows.
- Collected specimens and prepared samples for laboratory testing.
- Transported patients safely between emergency department areas and diagnostic services.
- Stocked supplies, organized equipment, and maintained readiness for rapid response.
- Supported infection control practices through room turnover and equipment sanitation.
- Communicated patient needs clearly to clinical staff during high-acuity situations.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
Emergency Room Technician
2 Years 9 Months- Assisted with resuscitation, CPR, and emergency airway procedures.
- Enhanced ER efficiency through proficient use of medical equipment like ECG machines, defibrillators, and vital sign monitors.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Enhanced ER efficiency through proficient use of medical equipment like ECG machines, defibrillators, and vital sign monitors.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Prepared patients for surgery or further diagnostic testing by inserting IV lines and foley catheters as required.
- Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Participated in ongoing professional development opportunities such as training sessions or workshops to stay current on best practices in emergency medicine.
- Carried out phlebotomy procedures and watched for adverse reactions.
Education
Associate of Science - Health Sciences
Skills
Animal care documentation
Animal welfare standards
Animal care scheduling
Basic animal handling
Emergency medical procedures
Wound care
Splinting techniques
Vital signs monitoring
12-lead EKG monitoring
Critical thinking
Initiative and Self-motivation
Client relationship management
Timeline
Animal Care Technician
Goodwill Inc
11.2024 - CurrentRead More
Inventory Manager
Art & Letters Books
07.2019 - 11.2022Read More
Medical Assistant
Acton Medical Clinic
01.2016 - 01.2017Read More
Medical Assistant
Kelsey Seybold Clinic
03.2006 - 12.2006Read More
Emergency Room Technician
Memorial Hermann Southeast Hospital
06.2002 - 10.2005Read More
Emergency Room Technician
Arlington Memorial Hospital
09.1999 - 06.2002Read More
Galveston College
Associate of Science from Health Sciences
Read More