Summary

Overview

Work History

Education

Skills

Languages

Timeline

Isabella De Paula

Orlando,United States

Summary

Experienced customer service professional with a strong background in patient relations, team support, and front office operations within fast-paced aesthetic and medical environments. Skilled in social media marketing, content creation, and digital engagement to enhance brand visibility, attract clients, and support promotional campaigns. Dedicated to delivering exceptional patient experiences, maintaining operational efficiency, and contributing to a polished, client-focused atmosphere.

Overview

years of professional experience

Work History

Front Desk / Social Media Helper

Sand Lake Dermatology Center

Orlando, FL

02.2025 - Current

Greeted clients and ensured a welcoming, professional environment upon arrival.
Managed appointment scheduling, confirmations, and rescheduling.
Answered multi-line phone system, responded to inquiries, and directed calls/messages to appropriate staff.
Managed and maintained accurate medical records with strong attention to detail, ensuring patient confidentiality and efficient documentation workflow.
Helped plan, create, and schedule engaging social media content to highlight services and promotions.
Filmed and edited short-form videos to boost audience engagement.
Assisted in creating flyers and graphics using Canva for in-office promotions and services.

Keyholder

Cotton On

03.2024 - 02.2025

Open and close the store according to established procedures.
Perform cash handling duties, including processing transactions and reconciling cash drawers.
Maintain store cleanliness and organization, ensuring merchandise is properly displayed and replenished.
Provide exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations.
Assist in training new staff members and provide ongoing support to existing employees.
Conduct regular inventory counts and report discrepancies to management.
Implement and follow loss prevention procedures to minimize theft and damage.
Prepare and submit reports as required by the store manager or company.

Shift Lead

Putting Edge

11.2021 - 02.2024

Schedule and manage appointments for customers, ensuring their needs are met effectively.
Handle any scheduling inquiries or requests from customers in a professional manner.
Lead and motivate team members to achieve performance goals and maintain high standards.
Assign tasks and responsibilities to staff members according to their strengths and operational needs.
Ensure that customers receive excellent service by addressing inquiries, resolving complaints, and managing any service issues.
Oversee daily operations, including opening and closing procedures, cash handling, and inventory management.
Prepare shift reports and communicate any relevant information to the next shift or management.
Assist in onboarding and training new team members.

Attraction Attendant

Universal Studios

07.2023 - 10.2023

Greet guests warmly and assist with entry, exit, and general inquiries.
Provide information about attractions, policies, and procedures.
Address and resolve guest concerns or complaints promptly and professionally.
Manage and organize lines to ensure smooth and efficient operation.
Work effectively with other team members and supervisors to ensure a cohesive and efficient operation.
Participate in team meetings and training sessions to stay updated on policies and procedures.