Isabella Diercks
Stephenson,MI
Summary
Results-driven individual with a strong background in managing kitchen operations and staff training. Skilled in conflict resolution and customer relationship management, dedicated to optimizing workflows and enhancing customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Member
SMC
Stephenson, MI
09.2025 - Current
- Operated kitchen equipment safely and efficiently during peak hours.
- Maintained cleanliness and organization in the kitchen and dining areas.
- Handled cash register transactions accurately and efficiently during busy periods.
- Stocked supplies and ingredients, ensuring availability for daily operations.
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Stocked shelves with merchandise and organized displays for easy access.
- Verified the age of customers purchasing alcohol or tobacco products with a valid ID.
- Checked expiration dates on food items before stocking them on shelves.
- Called vendors when necessary to report low stock levels or order additional supplies.
- Answered phone calls regarding product availability, prices, and special orders.
Owner/Operator
Izziebee's Coffee & What-Knots
Stephenson, MI
01.2022 - Current
- Managed daily operations and workflow to ensure efficiency and productivity.
- Oversaw inventory management and procurement processes to maintain stock levels.
- Developed marketing strategies to promote products and attract customers.
- Implemented cost-control measures to optimize operational expenses.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Monitored the financial performance of the business weekly to ensure fiscal responsibility.
- Establish pricing structures based on market analytics and emerging trends.
- Organized events such as trade shows or conferences to promote brand awareness.
Crew Member
Burger King
Marinette, Wisconsin
11.2022 - 05.2023
- Prepared food items according to standardized recipes and procedures.
- Maintained cleanliness and organization in the kitchen and dining areas.
- Followed safety and sanitation guidelines to uphold food quality standards.
- Handled cash register transactions accurately and efficiently during busy periods.
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Followed all safety guidelines when operating equipment, including slicers, fryers, and ovens.
- Adhered to health department regulations regarding food handling procedures.
Shift Manager
McDonald's
Marinette, Wisconsin
07.2019 - 11.2022
- Supervised daily operations to ensure efficient workflow and team coordination.
- Trained new staff on company policies and safety procedures.
- Monitored performance and provided feedback to enhance team productivity.
- Ensured cleanliness and organization of the work environment at all times.
- Participated in team meetings to discuss performance and operational improvements.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Directed and led employees and team members on effective operations, methods, and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
Education
High School Diploma -
Home School
06-2020
Some College (No Degree) - Business/Education
UWGB-Marinette
Skills
- Kitchen equipment operation
- Cash handling
- Food safety compliance
- Inventory management
- Conflict resolution
- Customer relationship management
- Cost control measures
- Staff training
Certification
Serve Safe
References
References available upon request.
Timeline
Crew Member
SMC
09.2025 - Current
Crew Member
Burger King
11.2022 - 05.2023
Owner/Operator
Izziebee's Coffee & What-Knots
01.2022 - Current
Shift Manager
McDonald's
07.2019 - 11.2022
High School Diploma -
Home School
Some College (No Degree) - Business/Education
UWGB-Marinette