Isabella Donatelli
Zephyrhills,FL
Summary
Looking to transition into new field leveraging skills developed in customer-focused sales environment. Demonstrates ability to build and maintain strong customer relationships and use CRM tools to enhance service efficiency. Committed to applying transferable skills to achieve success in new role.
Overview
8
8
years of professional experience
Work History
Fitness Coach
Orange Theory Fitness
07.2023 - Current
- Lead and motivate members through high-intensity interval training workouts
- Design and deliver dynamic and challenging workout sessions incorporating cardio, strength training, and endurance exercises
- Provide personalized coaching and instruction to ensure safe and effective exercise performance
- Conduct fitness assessments, track member progress, and offer individualized feedback and support
- Providing new potential members with a great experience and selling them the value of the workout
- Educated clients on proper exercise techniques, reducing the risk of injury while maximizing workout effectiveness.
- Developed strong member relationships with a caring and collaborative approach.
- Increased member retention by fostering a supportive and inclusive environment for all participants.
Medical Assistant/Front Office Float
Florida Medical Clinic
01.2020 - 10.2022
- Provided clinical and administrative support in a healthcare setting
- Assisted with medical examinations, administered medications, and documented patient information
- Scheduled appointments, coordinated referrals, and handled medical billing and coding
- Managed front office tasks such as greeting patients, scheduling appointments, and verifying insurance information
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Front Desk Associate
LA FITNESS
08.2018 - 01.2020
- In charge of answering phone calls greeting and directing members, collecting new billing information, and making outbound billing calls to collect new billing information
- Selling memberships to potential leads
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
Patient Care Coordinator
EAR NOSE AND THROAT PLASTIC SURGERY CENTER
05.2017 - 07.2018
- Answered busy phone calls, greeted patients, checked in, checked out, chart prep, verified insurance, scheduled appointments, and assisted in all other office needs
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Education
Associate of Applied Business - Business
PHSC
05.2026
Skills
- Strong communication skills
- Problem-solving abilities
- Adaptability and flexibility
- Time management skills
- Attention to detail
- Teamwork and collaboration skills
- Technical skills related to their specific job role
- Leadership skills
- Persistent
- Negotiating
Timeline
Fitness Coach
Orange Theory Fitness
07.2023 - Current
Medical Assistant/Front Office Float
Florida Medical Clinic
01.2020 - 10.2022
Front Desk Associate
LA FITNESS
08.2018 - 01.2020
Patient Care Coordinator
EAR NOSE AND THROAT PLASTIC SURGERY CENTER
05.2017 - 07.2018
Associate of Applied Business - Business
PHSC
Similar Profiles
Alexandra BondAlexandra Bond
Sales Associate at ORANGE THEORY FITNESSSales Associate at ORANGE THEORY FITNESS
Brileigh JohnsonBrileigh Johnson
Sales Associate at Orange Theory FitnessSales Associate at Orange Theory Fitness
Kate GuzmanKate Guzman
Sales Associate /Assistant Manage at Orange Theory FitnessSales Associate /Assistant Manage at Orange Theory Fitness