Isabella Driver
Wyncote,PA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at United Quality Cooperative. Skilled in time management and excellent customer service, I effectively address customer needs while maintaining high safety standards. Achieved significant improvements in service efficiency and customer loyalty through proactive problem-solving and relationship building. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Cashier
United Quality Cooperative
Parshall, ND
01.2021 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy. While also maintaining a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Check vendors in, ensuring we had the right product.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Daycare Provider
Little Braves Daycare
Parshall, ND
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Developed strong relationships with families, fostering trust and open communication between parents and caregivers.
- Offered top-notch care to 12 + children at once, ranging in age from 8 months to 2nd Graders.
Four Bears Event Staff
Four Bears Casino And Lodge
New Town, ND
03.2023 - 07.2023
- Implemented event protocols to maintain safety and security of all attendees.
- Provided exceptional customer service to all guests and escalated concerns where needed. Responded to inquiries from attendees and addressed any issues or complaints.
- Maintained clean facilities throughout events, contributing to overall guest satisfaction levels.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
Cashier/Cook
Four Bears Casino And Lodge
New Town, ND
07.2023 - 08.2023
- Greeted and Welcomed customers entering store and responded promptly to customer needs. Helped customers determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Events Staff Member
Old York Road Country Club
Ambler, PA
08.2023 - 11.2023
- Maintained and distributed information for functions and events.
- Assisted event manager in achieving revenue goals set for events and catering.
- Created, maintained and distributed event orders.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Drove excellent guest service for events and conducted evaluations after completion.
- Enhanced event experiences by providing exceptional customer service and promptly addressing guests'' needs.
- Maintained open lines of communication with event staff, vendors, and management to resolve any issues quickly and effectively.
- Anticipated potential challenges during events and proactively devised solutions to maintain a high level of guest satisfaction.
- Increased venue efficiency by assisting with event setup, teardown, and clean-up procedures.
- Delivered exceptional time-management skills ensuring punctual attendance, preparation, and completion of assigned tasks.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped organize and manage successful events with attendance of over 300 people.
Customer Service
Wawa
Horsham, PA
03.2024 - Current
- Drove excellence in customer service while overseeing department functions.
- Collaborated with team members to improve overall customer service experience.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Immediately brought critical issues to customer service manager for resolution.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided outstanding customer service by addressing inquiries promptly.
Education
High School Diploma -
Parshall High School
Parshall, ND05.2021
Skills
- Health and safety
- Infant Care
- Care Planning
- Activities Planning
- Time Management
- Problem-Solving
- Excellent Customer Service
- Can handle stressful situations professionally
Timeline
Customer Service
Wawa
03.2024 - Current
Events Staff Member
Old York Road Country Club
08.2023 - 11.2023
Cashier/Cook
Four Bears Casino And Lodge
07.2023 - 08.2023
Four Bears Event Staff
Four Bears Casino And Lodge
03.2023 - 07.2023
Cashier
United Quality Cooperative
01.2021 - 04.2021
Daycare Provider
Little Braves Daycare
High School Diploma -
Parshall High School