Isabella Drum
Rochester,IL
Summary
Passionate employee dedicated to improving the lives of those touched by poverty, addiction, and mental health. With professional experiences obtained at Contact Ministries and personal experiences obtained as an active member of a 12 step program and person in recover (over three years of sobriety) to utilize in the professional setting. Talented at building rapport with a wide range of residents at Contact Ministries women and children's shelter to encourage honesty and growth. Desire to pursue new role at a substance use treatment facility.
Overview
5
5
years of professional experience
Work History
Shelter Worker
Contact Ministries
03.2022 - Current
- Helped clients navigate social services system and access needed resources.
- Assisted clients with obtaining housing, employment and support resources.
- Coordinated and managed a sobriety based support group for residents.
- Coordinated with different service providers to meet clients' individual needs.
- Performed intake evaluations upon arrival.
- Planned, prepared, and served nutritious meals for residents.
- Assisted clients with daily tasks such as chores, laundry, and personal hygiene.
- Facilitated the continuous organization of food and clothing storage throughout the facility.
Waitress
Buckhart Tavern
08.2021 - 03.2022
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Performed opening and closing duties within bar area according to schedule.
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
- Assisted bartenders with washing of glasses and bar equipment when unusually busy.
- Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
- Maintained clean and organized bar area.
Cashier
McAllister's Deli
09.2018 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Rochester High School, Rochester, IL, US
1 Rocket Dr, Rochester, IL 6256305.2020
Bachelor of Arts - Psychology
University of Illinois At Springfield
Springfield, IL05.2024
Skills
- Treatment Protocols
- Group Sessions
- Complex Problem-Solving
- Crisis Intervention
- Policy and Procedure Explanations
- HIPAA Regulations
- Medication Regimens
- Emotional Support
Timeline
Shelter Worker
Contact Ministries
03.2022 - Current
Waitress
Buckhart Tavern
08.2021 - 03.2022
Cashier
McAllister's Deli
09.2018 - 08.2020
High School Diploma -
Rochester High School, Rochester, IL, US
Bachelor of Arts - Psychology
University of Illinois At Springfield
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