Isabella El Sharrak
Sterling Heights,MI
Summary
Guest-focused customer service professional with front desk experience in fitness and wellness settings. Skilled in welcoming guests, managing appointments and memberships, addressing concerns, maintaining organized front desk operations, and collaborating with teams to deliver a positive customer experience.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Pilates Instructor
Club Pilates Franchise LLC
West Bloomfield, Michigan
09.2026 - Current
- Monitored industry trends through relevant publications and webinars to enhance client sessions.
- Guided clients on proper alignment and breathing techniques during Pilates sessions.
- Modified exercises for varied fitness levels and injuries.
Front Desk Associate
Medical Spa
Birmingham, MI
08.2025 - 01.2026
- Welcomed guests and supported a professional, elevated experience from check-in through service.
- Scheduled appointments, addressed client inquiries, and resolved guest concerns with professionalism and discretion.
- Coordinated with housekeeping and maintenance teams to ensure guest areas consistently met quality standards.
- Coordinated with housekeeping and maintenance teams to help ensure guest areas met quality standards.
- Collaborated with team members to facilitate smooth daily operations while upholding confidentiality and attention to detail.
Front Desk Associate
Gym / Fitness Center
Sterling Heights, MI
08.2024 - 02.2025
- Delivered friendly, high-energy customer service to enhance member and guest experience in fast-paced environment.
- Established positive rapport with clients by effectively addressing memberships, inquiries, and front desk needs.
- Coordinated check-ins, scheduling, and daily front desk operations to ensure organized, welcoming environment.
Education
GED -
Stevenson High School
Sterling Heights, MISkills
- Front desk operations
- Appointment Scheduling
- Customer Service
- Membership services
- Guest relations
- Conflict Resolution
- Dispute resolution
- Team Collaboration
- Teamwork
- Organization
- Communication
- Active listening
- Active listening
Personal Information
Title: FRONT DESK ASSOCIATE | CUSTOMER SERVICE PROFESSIONAL
Certification
Certification: Spray Tan Certified
Hobbies and Interests
Title: FRONT DESK ASSOCIATE | CUSTOMER SERVICE PROFESSIONAL
ADDITIONAL QUALIFICATIONS
Title: FRONT DESK ASSOCIATE | CUSTOMER SERVICE PROFESSIONAL
Timeline
Pilates Instructor
Club Pilates Franchise LLC
09.2026 - Current
Front Desk Associate
Medical Spa
08.2025 - 01.2026
Front Desk Associate
Gym / Fitness Center
08.2024 - 02.2025
GED -
Stevenson High School