Isabella Enloe
Spring,TX
Summary
Experienced professional seeking a position in a retail-based or large company environment, such as banking or customer service support. Proven track record of delivering exceptional customer service. Dedicated to fostering effective communication with colleagues to ensure top-notch service delivery.
Overview
2
2
years of professional experience
Work History
Curbside Shopper
HEB Store
02.2024 - Current
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Reduced wait times for customers by closely monitoring order status updates and promptly preparing items for pickup.
- Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
- Worked productively with customers to meet order requirements and service expectations.
- Strengthened customer loyalty by providing personalized service, addressing concerns, and resolving issues promptly.
- Achieved time-sensitive goals by consistently meeting or exceeding target order completion times set by store management.
- Trained new employees on customer service, money handling and organizing strategies.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to event marketing, sales and brand promotion.
- Set and achieved company defined sales goals.
To-Go Specailist/Server
Cracker Barrell Old Country Store
06.2022 - Current
- Preparing orders and organizing them into bags
- Making sure everything is in the bag and checking off items as placed in bags
- Cashing out guests and ensuring their satisfaction
- Taking food and drink orders, delivering food and drinks to customers, refilling drinks, and answering questions about menu items, services, and company policies.
- Cash handling
- Cost
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Extremely well always and fast hospitality, as well as customer service
Education
Highschool GED-3.6 GPA - Nursing
K12 TVAH
Online05.2024
Skills
- Communication
- Problem Solving
- Organization
- Time Management
- Teamwork
- Adaptability
- Attention to detail
- Transactions and Cash Handling
- Cash Handling Accuracy
- Adherence to high customer service standards
- Attentive Customer Service
- Resourceful and reliable worker
Timeline
Curbside Shopper
HEB Store
02.2024 - Current
To-Go Specailist/Server
Cracker Barrell Old Country Store
06.2022 - Current
Highschool GED-3.6 GPA - Nursing
K12 TVAH
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