ISABELLA ESPINOZA
Seagoville,TX
Summary
Driven and detail-oriented professional with a proven track record at Buc-ee's, adept in POS system operation and exceptional customer service. Excelled in enhancing customer engagement and efficiently managing time, demonstrating strong problem-solving and teamwork skills. Achieved significant improvements in order accuracy and customer satisfaction.
Overview
7
7
years of professional experience
Work History
DELI/FOODSERVICE ASSOCIATE
BUC-EE'S
02.2021 - Current
- Prepares Buc-ee's unique menu offerings to prescribed recipes
- Assists customers with order placing and menu inquiries
- Adheres to all cleanliness and safety standards
- Prioritizes tasks and manages time in a fast paced setting
- Assists with inventory management ensures that any problems within the inventory system are handled in a proper manner
- Engages with customers to increase brand visibility by acting as store mascot as needed
CLICKLIST ASSOCIATE
KROGER
01.2020 - 02.2021
- Maintained accuracy with all online customer orders
- Utilized problem solving skills to provide acceptable substitutions for requested out of stock items
- Prioritized tasks to ensure efficiency and fast turnaround time for all assigned orders
CUSTOMER SERVICE
KROGER
07.2018 - 12.2019
- Recommend Drug/GM items to customers to ensure they get the products they want and need
- Informed and educated department associates about current, upcoming and special in-store promotions
- Created an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
CASHIER
KROGER
07.2017 - 07.2018
- Processed cash and credit card payments through the POS system and tender change and receipts
- Balanced the POS system at the end of each shift and ensure that discrepancies are immediately handled
- Served as a point of contact for customer inquiries including item location and pricing information
Education
Bachelor of Science - Humanities
TEXAS A&M UNIVERSITY-COMMERECE
COMMERCE, TX12-2024
Skills
- Communication
- Detail Oriented
- Time Management
- Problem solving
- Teamwork
- POS Management
- Customer Service
- Customer interaction
- Work Planning and Prioritization
- Customer Engagement
- POS System Operation
Timeline
DELI/FOODSERVICE ASSOCIATE
BUC-EE'S
02.2021 - Current
CLICKLIST ASSOCIATE
KROGER
01.2020 - 02.2021
CUSTOMER SERVICE
KROGER
07.2018 - 12.2019
CASHIER
KROGER
07.2017 - 07.2018
Bachelor of Science - Humanities
TEXAS A&M UNIVERSITY-COMMERECE
Similar Profiles
Dusty WaggonerDusty Waggoner
Food Service Associate at Buc-ee'sFood Service Associate at Buc-ee's
Logan MestaLogan Mesta
Cashier at Buc-ee'sCashier at Buc-ee's
Jesus SolisJesus Solis
Warehouse Associate at Buc-ee'sWarehouse Associate at Buc-ee's
Delmy MenaDelmy Mena
Deli /Food Service Associate at Buc-ee'sDeli /Food Service Associate at Buc-ee's
Fredrick Lucky JrFredrick Lucky Jr
Store Associate at Home DepotStore Associate at Home Depot