Summary
Overview
Work History
Education
Skills
Timeline
background-images

Isabella Faretra

Ayer,MA

Summary

Dynamic and dedicated professional with extensive experience in customer service at Kimball Farm. Proven ability to enhance customer satisfaction through effective conflict resolution and cash handling. Recognized for strong teamwork and reliability, consistently maintaining high standards of cleanliness and efficiency in fast-paced environments. Committed to delivering exceptional service and fostering positive customer relationships.

Overview

3
3
years of professional experience

Work History

Kimball Farm Mini Golf Cashier

Kimball Farm Westford
04.2022 - 09.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Crew Member

Dunkin Donuts
08.2021 - 08.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.

Take-Out Server

Il Forno Restaurant
08.2021 - 06.2022
  • Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
  • Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
  • Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
  • Offered suggestions based on customer preferences or dietary restrictions when they were unsure about what to order.
  • Maintained a clean and organized work area, ensuring efficient service throughout the shift.
  • Upheld food safety standards by properly packaging items to maintain quality during transportation.
  • Continuously updated knowledge of menu options, allergens, ingredients, and nutritional information to better assist customers with their selections.
  • Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.
  • Contributed to team success by assisting colleagues during busy periods or covering shifts as needed.
  • Enhanced overall service speed by organizing workspace for optimal performance during rush hours.

Education

High School Diploma -

University of Rhode Island
Kingston, RI
05-2026

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration
  • Reliability and punctuality
  • Order taking

Timeline

Kimball Farm Mini Golf Cashier

Kimball Farm Westford
04.2022 - 09.2024

Crew Member

Dunkin Donuts
08.2021 - 08.2022

Take-Out Server

Il Forno Restaurant
08.2021 - 06.2022

High School Diploma -

University of Rhode Island

Similar Profiles

CREATE PROFILE
Isabella Faretra