Summary
Overview
Work History
Education
Skills
Additional Professional Experience
Affiliations
Timeline
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Isabella Fletcher

Cleveland,OH

Summary

Experienced bartender and server with a background in fast-paced, high-volume environments and a strong foundation in hospitality, customer service, and bar operations. Known for professionalism, attention to detail, and strong interpersonal skills. Recently worked in government and administrative roles, bringing enhanced communication, organization, and discretion to the hospitality setting.

Overview

6
6
years of professional experience

Work History

Server & Bartender

Mike's Place Restaurant & Bar
Kent, OH
10.2022 - 03.2024
  • Provided exceptional customer service by serving guests in a busy, high-turnover bar and restaruant environment
  • Accurately handled food and drink orders for large sections while maintaining positive guest relationships
  • Demonstrated knowledge of over 300 menu items to guide guests in their selections
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards
  • Managed bar operations including opening/closing duties, inventory tracking, and reordering supplies
  • Responded efficiently to guest inquiries and resolved guest complaints in a professional manner
  • Maintained clean, organized bar and dining areas in compliance with health and safety standards
  • Maintained records of transactions made during shift as required by law or company policy
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking

Host & Server

Longhorn Steakhouse
Independence & Fairlawn, OH
08.2018 - 10.2022
  • Warmly greeted guests upon arrival and managed high-volume waitlists, providing customers with accurate wait times
  • Maintained cleanliness and presentation of the main dining room, ensuring a welcoming atmosphere
  • Assisted other departments when needed such as bussing tables or delivering food orders
  • Took orders from guests accurately and in a timely manner
  • Ensured that each guest was served courteously, quickly, and efficiently
  • Communicated effectively with kitchen staff regarding customer allergies or special requests
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs

Education

Bachelor of Arts - Peace and Conflict Studies, Political Science

Kent State University
Kent, OH
12.2023

Associate of Arts -

Kent State University
Kent, OH
08.2023

Skills

  • Craft cocktail preparation
  • POS systems & cash handling
  • Upselling & menu knowledge
  • Safe food handling procedures
  • Customer service & conflict resolution
  • Microsoft Office Suite, Google Workspace

Additional Professional Experience

The Office of U.S. Senator Sherrod Brown | Cleveland, OH

Special Projects Assistant

03/2024 - 01/2025

  • Compiled 500+ vetting reports and conducted extensive background checks on a diverse array of organizations, individuals, and institutions
  • Served as first point of contact for constituents who reached out to the Senator's office and provided timely support and assistance on legislative and casework matters

Legislative Intern

09/2023 - 03/2024

  • Drafted letters, conducted extensive policy research, and managed large volumes of correspondence

Affiliations

  • Copy editor for Daily Kent Stater student newspaper
  • Member of Peace and Conflict Studies Club at Kent State University

Timeline

Server & Bartender

Mike's Place Restaurant & Bar
10.2022 - 03.2024

Host & Server

Longhorn Steakhouse
08.2018 - 10.2022

Bachelor of Arts - Peace and Conflict Studies, Political Science

Kent State University

Associate of Arts -

Kent State University

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