Mariana Tristan
Humble
Summary
I'm diligent and reliable, focused on going above and beyond to support the company im working with. Organized worker bringing strengths in working independently, as well as, working with a team and solving routine problems without oversight. Quick learner ready to complete any task given with great empathetic customer service skills.
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
9
9
years of professional experience
Work History
Bartender an Server
Capones Oven & Bar
Houston
08.2022 - Current
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Collaborated with kitchen staff to ensure timely service during busy periods.
- Managed inventory levels of liquor, mixers, and garnishes effectively.
- Engaged with customers to create a welcoming and friendly atmosphere.
- Handled cash transactions and processed payments accurately at the register.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Poured wine, beer, and cocktails for patrons.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
Server/Bartender
Chuy's Tex-Mex Restaurant
Pasadena
02.2020 - 07.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, such as, ice, trays, dishes, and utensils.
- Upsold high-profit items such as appetizers, bar drinks, and extra items to enhance sales numbers.
- Applied comprehensive knowledge of margaritas, beer, and mixed cocktails to increase daily beverage sales.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure accurate orders.
- Trained new servers on restaurant policies and procedures.
- Mixed and served cocktails and beverages according to recipes and customer preferences.
- Managed bar inventory, ensuring stock levels met demand and minimized waste.
- Provided excellent customer service, engaging guests in friendly conversation and recommendations.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
Server
Meemos Bakery & Cafe
San Antonio
10.2020 - 12.2020
- Open and prepare dining area.
- Greeted all guests with a smile, shared daily specials, and collected drink order.
- Bussed and reset tables to keep dining room and work areas clean and inviting.
- Handled as many as 10 tables at once with high quality service.
- Upheld sanitation and safety standards while serving food.
- Took orders, delivered food and beverages and processed payments.
- Monitored tables and handled all requests, kept drinks refilled, and offered any of our baked goods.
- Completed any side tasks such as mopping and sweeping.
Barista/ Cashier
Dunkin' Donuts
Deer Park
12.2017 - 04.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Greeted all customers and provided prompt and friendly service.
- Took orders and collected payment for customer purchases
- Answered questions regarding coffee and food products.
- Made all requested coffee beverages and food order in a timely manner.
- Prepare for following day and close.
Server
Mamma Mias Pizza And Pasta
Deer Park
02.2017 - 07.2017
- Greeted guests with a positive attitude and engaged in conversation.
- Assisted guests with making menu choices.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled as many as 12 tables as once with high quality service.
- Clean tables properly and prepared for future guests.
- Answered phone calls for take out orders and prepared them.
- Greet and enter orders for drive thru customers,
- Complete side work such as, cleaning food prep station, dining area and bathrooms.
- Prepare for following day in closing the restaurant.
- Sort out tips for tip share.
Education
Certified Technician - Sterilizing And Processing Technician
Penn Foster Career School
Pasadena, TX 09.2023 - 12.2023
High School Diploma -
La Porte High School
La Porte, TXSkills
- Ability to Lift 50 Pounds
- Special Requests and Substitutions
- High-Energy and Stamina
- Cool Under Pressure
- Specials Promotion and Upselling
- High-Volume Dining
- Team Player
- Warm and Friendly
- Sales Expertise
- Cocktail Knowledge
- Active Listening
- Communication
- Multitasking
- Empathy
- Conflict resolution
- Customer Service
- Cocktail preparation
- Customer engagement
- Inventory management
- Food and beverage pairing
- Upselling techniques
- Time management
- Attention to cleanliness
- Adaptability in service
- Craft cocktail preparation
- Highly reliable
- Menu memorization
Timeline
Certified Technician - Sterilizing And Processing Technician
Penn Foster Career School
09.2023 - 12.2023
Bartender an Server
Capones Oven & Bar
08.2022 - Current
Server
Meemos Bakery & Cafe
10.2020 - 12.2020
Server/Bartender
Chuy's Tex-Mex Restaurant
02.2020 - 07.2022
Barista/ Cashier
Dunkin' Donuts
12.2017 - 04.2018
Server
Mamma Mias Pizza And Pasta
02.2017 - 07.2017
High School Diploma -
La Porte High School