ISABELLA FLINT
Peoria,AZ
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Dunkin' Brands
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Shift Leader
Crumbl Cookies
07.2024 - 10.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Guest Service Expert
Smashburger
04.2022 - 05.2024
- Currently at this job, I follow food safety to deliver quality food and an experience to the customers. I complete/deliver orders in a timely manner guaranteeing guest satisfaction.
Medical Assisting program
Liberty High School
08.2022 - 12.2022
- This program opened opportunities for me to explore medical fields and get a glimpse into them, teaching me medical terms, patient care, and gave me an early start to experiencing medical fields.
Front of House
Freddy’s Frozen Steakburger and Custards
10.2021 - 04.2022
- During this job I completed the actions of greeting customers, navigating around a POS system to process customer’s orders and complete them accurately.
Education
Liberty High School
Peoria, AZ01.2024
Skills
- Sociable, Attentive, Good Listener, Quick Learner, Articulate Speaker, Good at carrying out challenging tasks, handles stressful situations, organized
- Critical thinking
- Active listening
- Customer service
- Relationship building
- Problem resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Product knowledge
- Reading comprehension
Timeline
Customer Service Representative
Dunkin' Brands
10.2024 - Current
Shift Leader
Crumbl Cookies
07.2024 - 10.2024
Medical Assisting program
Liberty High School
08.2022 - 12.2022
Guest Service Expert
Smashburger
04.2022 - 05.2024
Front of House
Freddy’s Frozen Steakburger and Custards
10.2021 - 04.2022
Liberty High School
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