Isabella Florez
Naples,Florida
Summary
Passionate and conscientious guest service agent with four years of experience providing high-quality customer service and maintaining a polite, friendly, and professional demeanor. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waiter and Host
DiJulio's Restaurant
08.2022 - Current
- Maintained the highest standards of cleanliness and staff conduct and reduced complaints
- Helped train three new employees in FOH cleaning methods and procedures, as well as de-escalation techniques
- Gained knowledge of all up-to-date food safety and up-held the rules and regulations
- Developed relationships with guests, exceeding expectations for customer satisfaction and guaranteeing return visits.
Camp Counselor (Seasonal)
Naples Art Association
06.2019 - 06.2022
- Developed relationships with parents, exceeding expectations for customer satisfaction
- Performed daily check-ins with children to ensure health and safety, and worked closely with parents to achieve optimal outcomes
- Trained new employees in childcare responsibilities, and developed and implemented in-house training techniques.
Cashier/Barista/Food Runner
Dang Boba & Musubi House
08.2021 - 05.2022
- Supported the company's mission and vision through continuous improvements to server hardware, software, and infrastructure
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards.
Cashier/Food Prep/Server
Vampire Penguin
01.2021 - 05.2021
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Greeted, served, and handled all other duties with a smile, making each customer feel welcome and comfortable.
Hostess/Busser/Food Runner
Outback Steakhouse
11.2019 - 03.2020
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Provided customer service and was involved in training 2-3 new team members each month
- Continually updated a leadership resume and honed skills by participating in various management trainings.
Education
Psychology, B.S. -
University of Central Florida
Orlando, FloridaMassage Therapy
Florida Academy
Fort Myers, FL05.2024
Dual Enrollment -
Florida Southwestern State College
Naples, Florida04.2021
Skills
- Client Relations
- Team Building
- Leadership
- Computer literacy
- Product and Service Promotion
- Email and Phone Etiquette
- Inventory Management
- Wellness Maintenance
- Sales expertise
- Professional Communication
- Customer Needs Assessment
- Ethics Awareness
Certification
Red Cross First-Aid Certified
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Waiter and Host
DiJulio's Restaurant
08.2022 - Current
Cashier/Barista/Food Runner
Dang Boba & Musubi House
08.2021 - 05.2022
Cashier/Food Prep/Server
Vampire Penguin
01.2021 - 05.2021
Hostess/Busser/Food Runner
Outback Steakhouse
11.2019 - 03.2020
Camp Counselor (Seasonal)
Naples Art Association
06.2019 - 06.2022
Psychology, B.S. -
University of Central Florida
Massage Therapy
Florida Academy
Dual Enrollment -
Florida Southwestern State College
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