Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
BusinessAnalyst

Isabella Fountain

White Plains,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Member Service Representative

Planet Fitness
12.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.

Summer Swim Coach

Lake Isle
06.2022 - 08.2022
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.

Education

Bachelor of Science - Human Performance

Howard University
Washington DC
05.2024

High School Diploma -

Valhalla High School
Valhalla, NY
05.2020

Skills

  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset

Additional Information

Student-Athlete on the Swimming and Diving Team

Minoring in Psychology

Scholastic All-American Recipient for Swimming

School Record Holder

Timeline

Summer Swim Coach

Lake Isle
06.2022 - 08.2022

Member Service Representative

Planet Fitness
12.2020 - Current

Bachelor of Science - Human Performance

Howard University

High School Diploma -

Valhalla High School

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Isabella Fountain