Isabella Funk
Morgantown,WV
Summary
Dynamic and customer-focused.
Pursuing full-time role that presents challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
04.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Online Grocery Associate
Walmart
04.2020 - 04.2021
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed customer service inquiries and complaints for customer satisfaction.
Education
Bachelor of Arts - Fashion Design
West Virginia University
Morgantown, WV05-2029
High School Diploma -
Preston High School
Kingwood, WV05-2020
Skills
- Excellent memory
- Effective troubleshooting
- Color theory
- Brand representation
- Continuous improvement
- Attention to detail
- Customer service
- Active listening
- Team cooperation
- Detail-oriented
- Positive customer engagement
- Strong communication and interpersonal skills
- Display design
- Excellent written and verbal communication
Timeline
Barista
Starbucks
04.2021 - Current
Online Grocery Associate
Walmart
04.2020 - 04.2021
Bachelor of Arts - Fashion Design
West Virginia University
High School Diploma -
Preston High School
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