Isabella Gallo
Philadelphia,PA
Summary
Dynamic Retail Sales Associate with proven expertise in customer engagement and merchandise display, honed at Kohl's and Hollister.Co. Excelled in creating positive shopping experiences, boosting customer satisfaction through attentive service and effective problem-solving. Skilled in cash handling and teamwork, consistently meeting sales goals. Demonstrates a goal-oriented mindset and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Kohl's
09.2023 - 01.2024
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at point of sale.
- Supported store cleanliness standards by regularly organizing shelves, folding clothing items, cleaning surfaces, sweeping, and mopping floor space.
- Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
- Delivered energetic responses to customers in store and by telephone, going above and beyond to serve their needs.
Retail Sales Associate
Hollister.Co
10.2020 - 05.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Listen to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
Bachelor of Science - Computer Science
West Chester University
West Chester, PA05.2026
Skills
- Customer Engagement
- Merchandise Display
- Goal-oriented mindset
- Customer Service
- Attention to Detail
- Flexible Schedule
- Customer Assistance
- Reliable and Responsible
- Problem-Solving
- Teamwork and Collaboration
Timeline
Retail Sales Associate
Kohl's
09.2023 - 01.2024
Retail Sales Associate
Hollister.Co
10.2020 - 05.2021
Bachelor of Science - Computer Science
West Chester University
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