Isabella Galvan
Coram
Summary
Dynamic and results-oriented professional with extensive experience in fast-paced food service environments, including a notable tenure at Starbucks. Excelled in team leadership, training new employees, and enhancing customer satisfaction through exceptional service and attention to detail. Skilled in food safety and POS systems, demonstrating a proven track record of improving operational efficiency and fostering positive customer relationships.
Overview
3
3
years of professional experience
Work History
Starbucks Barista
Target
Setauket, NY
05.2024 - Current
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Barista
Starbuck Coffee
State College, PA
08.2024 - 12.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Senior Team Member
Chick-fil-A
Port Jefferson Station, NY
05.2022 - 05.2024
- Set up and calibrated machinery to meet specific production requirements.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Contributed to achieving departmental goals through consistent performance and strong work ethic.
- Demonstrated flexibility in adapting to changing priorities or requirements, maintaining focus on delivering exceptional outcomes under pressure.
- Fostered a positive work environment by promoting open dialogue, addressing concerns in a timely manner, and recognizing the achievements of individual team members.
- Greeted and served customers with a friendly and positive attitude.
- Took and prepared customer orders accurately and efficiently.
- Maintained cleanliness and organization of work areas.
- Collaborated with team members to ensure smooth operations during peak hours.
- Assisted with food preparation, including cooking, assembling, and packaging orders.
- Operated cash registers and handled financial transactions accurately.
- Responded to customer inquiries and resolved issues to ensure customer satisfaction.
- Maintained a clean and inviting dining area for guests.
Server
Friendlys Ice Cream
Miller Place, NY
05.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Delivered exceptional customer service by welcoming guests, providing detailed menu knowledge, and assisting with special requests.
Education
Bachelor Degree - Legal Studies
St. John's University
Jamaica, NYHigh School Diploma - High School Teaching
Rocky Point High School
Rocky Point, NY06.2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Food Preparation
Coffee Experience
Cleaning Experience
Serving Experience
POS
Host/Hostess
Cash Handling
Food Handling
Food Service
Cashiering
Microsoft Office
Food Safety
Barista Experience
Upselling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Starbuck Coffee
08.2024 - 12.2024
Starbucks Barista
Target
05.2024 - Current
Server
Friendlys Ice Cream
05.2023 - 09.2023
Senior Team Member
Chick-fil-A
05.2022 - 05.2024
Bachelor Degree - Legal Studies
St. John's University
High School Diploma - High School Teaching
Rocky Point High School