Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isabella Galvan

Coram

Summary

Dynamic and results-oriented professional with extensive experience in fast-paced food service environments, including a notable tenure at Starbucks. Excelled in team leadership, training new employees, and enhancing customer satisfaction through exceptional service and attention to detail. Skilled in food safety and POS systems, demonstrating a proven track record of improving operational efficiency and fostering positive customer relationships.

Overview

3
3
years of professional experience

Work History

Starbucks Barista

Target
05.2024 - Current
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.

Barista

Starbuck Coffee
08.2024 - 12.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Senior Team Member

Chick-fil-A
05.2022 - 05.2024
  • Set up and calibrated machinery to meet specific production requirements.
  • Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Contributed to achieving departmental goals through consistent performance and strong work ethic.
  • Demonstrated flexibility in adapting to changing priorities or requirements, maintaining focus on delivering exceptional outcomes under pressure.
  • Fostered a positive work environment by promoting open dialogue, addressing concerns in a timely manner, and recognizing the achievements of individual team members.
  • Greeted and served customers with a friendly and positive attitude.
  • Took and prepared customer orders accurately and efficiently.
  • Maintained cleanliness and organization of work areas.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Assisted with food preparation, including cooking, assembling, and packaging orders.
  • Operated cash registers and handled financial transactions accurately.
  • Responded to customer inquiries and resolved issues to ensure customer satisfaction.
  • Maintained a clean and inviting dining area for guests.

Server

Friendlys Ice Cream
05.2023 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Delivered exceptional customer service by welcoming guests, providing detailed menu knowledge, and assisting with special requests.

Education

Bachelor Degree - Legal Studies

St. John's University
Jamaica, NY

High School Diploma - High School Teaching

Rocky Point High School
Rocky Point, NY
06.2023

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Food Preparation
    Coffee Experience
    Cleaning Experience
    Serving Experience
    POS
    Host/Hostess
    Cash Handling
    Food Handling
    Food Service
    Cashiering
    Microsoft Office
    Food Safety
    Barista Experience
    Upselling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Barista

Starbuck Coffee
08.2024 - 12.2024

Starbucks Barista

Target
05.2024 - Current

Server

Friendlys Ice Cream
05.2023 - 09.2023

Senior Team Member

Chick-fil-A
05.2022 - 05.2024

Bachelor Degree - Legal Studies

St. John's University

High School Diploma - High School Teaching

Rocky Point High School

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Isabella Galvan