Isabella Garcia
Brockton
Summary
Dedicated Registered Behavior Technician with strong experience delivering high-quality ABA services and supporting client progress. Currently pursuing a Bachelor’s degree in Psychology with a focus on behavior and development. Recognized for professionalism, reliability, and ability to support team collaboration and positive clinical environments. Passionate about helping clients build independence and continuing to grow within the field of applied behavior analysis.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Registered Behavior Technician
ABA Centers of America
Nashua, NH
04.2024 - Current
- Implemented individualized treatment plans to enhance client behavioral outcomes.
- Collaborated with interdisciplinary teams to ensure comprehensive care for clients.
- Trained and mentored junior technicians in behavior intervention techniques.
- Assisted in developing training materials for staff development initiatives.
- Developed strong rapport with clients, fostering trust and positive working relationships throughout the therapeutic process.
- Assisted clients in generalizing learned skills, resulting in increased independence in daily life activities.
- Trained new Behavior Technicians, promoting best practices and adherence to treatment protocols.
- Established consistent expectations and boundaries for clients, fostering a structured environment conducive to learning and growth.
Ice Cream Server/Crew Trainer
Dutch Island Dairy
Brockton, MA
01.2020 - 04.2024
- Delivered exceptional customer service by efficiently taking and processing orders.
- Maintained cleanliness and organization of serving area to ensure optimal guest experience.
- Trained new staff on proper ice cream handling and customer interaction standards.
- Managed inventory levels, ensuring timely replenishment of supplies for uninterrupted service.
- Oversaw daily operations during peak hours, optimizing team performance and workflow efficiency.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
Server/ Crew Chief
IHOP
Brockton, MA
11.2021 - 10.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with team members to ensure timely food delivery and guest satisfaction.
- Managed cash register operations, processing payments accurately and efficiently.
- Trained new staff on menu items, service standards, and operational procedures.
- Implemented feedback from guests to improve service quality and efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Daycare Worker
Happy World Daycare
Pawtucket, RI
08.2015 - 01.2020
- Supervised daily activities, ensuring a safe and nurturing environment for children.
- Planned and implemented educational activities aligned with developmental milestones.
- Collaborated with parents to discuss child progress and address concerns effectively.
- Trained and mentored new staff on best practices in childcare and safety protocols.
- Maintained accurate records of children's behavior, health, and development for reporting purposes.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
Education
High School Diploma - Psychology
Fisher College
Boston, MA08.2026
Skills
- Reinforcement systems
- Leadership and supervision
- Staff training and development
- Social skills development
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Detail-orientated
Certification
- RBT - Registered Behavior Technician
Languages
Spanish
Full Professional
Timeline
Lead Registered Behavior Technician
ABA Centers of America
04.2024 - Current
Server/ Crew Chief
IHOP
11.2021 - 10.2023
Ice Cream Server/Crew Trainer
Dutch Island Dairy
01.2020 - 04.2024
Daycare Worker
Happy World Daycare
08.2015 - 01.2020
High School Diploma - Psychology
Fisher College