Isabella Gonzales
Boca Raton,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Country Club Hostess
Polo Club of Boca Raton
01.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest..
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
Senior Citizen Caregiver
Self-employeed
01.2023 - 12.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Assisted with daily living activities, running errands, and household chores.
Office Assistant
D’ Lunch
08.2021 - 12.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
Education
Associate of Arts - Criminology
Palm Beach State College
Boca Raton, FL12-2025
High School Diploma -
Villa Maria La Planicie
Lima, Peru12-2021
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Detail-oriented
- Exceptional communication
- Dedicated team player
- Guest engagement
- Administrative support
- Organizing and categorizing
- Strong problem solver
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Country Club Hostess
Polo Club of Boca Raton
01.2024 - Current
Senior Citizen Caregiver
Self-employeed
01.2023 - 12.2023
Office Assistant
D’ Lunch
08.2021 - 12.2022
Associate of Arts - Criminology
Palm Beach State College
High School Diploma -
Villa Maria La Planicie
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