ISABELLA GREATHEART
Windsor,CO
Summary
Dedicated and compassionate certified nursing assistant with over 6 years of diverse healthcare experience, including a year in the service industry as a server and bartender. Established a solid foundation in patient care through roles in facility settings, hospice, and home healthcare, currently thriving in a hospital environment. Recognized for exceptional interpersonal and communication skills that foster strong connections with patients, families, and coworkers. Proven track record of multitasking under pressure while employing de-escalation techniques to effectively manage challenging situations, driven by a passion for delivering quality care and service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PCT Preceptor
UCHEALTH Medical Center of the Rockies
Loveland, CO
06.2025 - Current
- I work as a Patient Care Technician on the unit, as well as a Patient Care Technician Preceptor, mentoring new employees to the unit.
- Train and mentor new PCT staff on patient care protocols and best practices.
- Assist in developing training materials for efficiency and compliance in patient handling.
- Implement improvements in patient documentation processes to enhance accuracy and accessibility.
- Coordinate daily workflow, ensuring timely responses to patient needs and team support.
- Assist patients with daily living activities, ensuring comfort and dignity.
- Maintain accurate patient records using electronic health systems.
- Monitor vital signs and report changes to nursing staff, ensuring timely medical interventions when necessary.
- Collaborate with healthcare professionals to develop patient care plans.
- Educate patients and families on post-treatment care and safety protocols.
- Implement infection control procedures to enhance patient safety standards.
- Demonstrate adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
CNA
Bright Star Care
Greeley
07.2024 - 01.2026
- This position has been amazing while I have been in school. My schedule is set, I pick shifts up when available. I work alongside the family and a healthcare team to care for our patients. I go home to home in order to care for patients, creating a safe and clean environment. I have worked long-term with patients, fostering trust with them and their families, as well as amazing bonds.
Server/Hostess/Bartender
Luna's Taco and Tequila
Windsor
03.2024 - 01.2025
- I started off as a host here, moved up to server and began to bartend, fairly quickly.
- Managed reservations efficiently, optimizing table turnover rates.
- Trained new staff, enhancing team performance and service quality.
- Resolved customer complaints swiftly, improving satisfaction scores.
- Coordinated with kitchen staff, ensuring timely food delivery.
- Maintained a welcoming atmosphere, enhancing guest experiences.
- Monitored dining area, ensuring cleanliness and organization.
- Worked alongside management with catering events.
- Worked multiple positions throughout the day if needed.
- Designed and mixed a variety of drinks; alcoholic/non-alcoholic, prioritizing customer satisfaction and engagement throughout service.
- Utilized POS system to process orders efficiently and manage transactions accurately.
- Handled cash and credit transactions while ensuring compliance with safety protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
CNA - Hospice
Pathways
Fort Collins
06.2023 - 01.2024
- I worked with a number of patients, up to 15 a day, all of which are on hospice and/or palliative care. I was assigned a caseload of patients in which I created a schedule based off of mine and the patients time. I worked extremely close alongside a nurse, if needed another CNA, as well as the family. I worked hard in order to make the patients end of life as smooth and happy as it can be. I care for not only the patient, but the family as well. I am there for them along side all of their struggles, educated them on caring for their family members, and in lots of cases, being there for them and the patient at the end of life.
- Educated families on care techniques, fostering a supportive environment.
- Implemented pain management strategies, improving patient satisfaction.
- Trained new staff on hospice protocols, enhancing team efficiency.
- Maintained a clean and safe environment, prioritizing patient safety.
- Documented patient progress, ensuring accurate and timely records.
- Collaborated with healthcare teams to ensure personalized patient care plans.
- Provided compassionate care to enhance patient comfort and dignity.
CNA
Networks Connect
Travel
01.2023
- An agency job;
- Pick shifts up where and when needed.
- Perform duties of a CNA.
- Learn and adapt to new environments of new facilities.
CNA
Columbine Health and Rehab
Fort Collins
05.2021 - 11.2021
- Ability to transfer patients, care for patients, clean up after patients, and all other CNA duties that are allowed;
- Provided compassionate care to enhance patient comfort and well-being.
- Assisted with daily living activities, promoting independence and dignity.
- Monitored vital signs, ensuring timely interventions and patient safety.
- Collaborated with healthcare teams to optimize patient care plans.
- Trained in infection control, maintaining a safe and hygienic environment.
- Built strong relationships with patients, fostering trust and rapport.
Shift Lead
McDonald's Restaurant
Fort Collins - Windsor
04.2020 - 11.2020
- Cook, serve customers, handle money, a team leader, stocked, and organized supplies;
- Collaborated with team members to enhance operational efficiency.
- Coordinated workflow among team members to optimize efficiency during peak hours.
- Monitored team members to verify work quality and address concerns.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Delegated tasks according to individual strengths, optimizing overall team performance and output.
- Maintained cleanliness and safety standards, ensuring a welcoming environment.
- Adapted to fast-paced environments.
- Trained and mentored new crew members on operational procedures and best practices.
Education
High School Diploma -
Windsor High School
Windsor, CO05-2021
Certified Nurses Assistant -
Columbine Health Systems
Fort Collins, CO01-2021
Skills
- Basic Life Support
- Patient Care Skills
- Communication and Documentation
- Organization skills
- Soft Skills
- Social skills
- Leadership skills
- Team player
- Well-rounded, flexible
- Highly reliable
- Computer skills
- Reliability and punctuality
- Strong multitasking
- Cash handling
Accomplishments
- Teamwork Award: Obtained award by being a team player, helping out others, and being a leader.
- Most improved award: Obtained by showing growth and improvement in my skills.
- Most Dedicated Cheerleader: Obtained by showing up on time, bringing my all 100% of the time, pushing hard, dedicating myself to school as well as cheer, keeping my grades up, and doing the best at what I do.
Certification
- CNA - Certified Nurse Assistant
License # NA. 00805357
LANGUAGES
English
Timeline
PCT Preceptor
UCHEALTH Medical Center of the Rockies
06.2025 - Current
CNA
Bright Star Care
07.2024 - 01.2026
Server/Hostess/Bartender
Luna's Taco and Tequila
03.2024 - 01.2025
CNA - Hospice
Pathways
06.2023 - 01.2024
CNA
Networks Connect
01.2023
CNA
Columbine Health and Rehab
05.2021 - 11.2021
Shift Lead
McDonald's Restaurant
04.2020 - 11.2020
High School Diploma -
Windsor High School
Certified Nurses Assistant -
Columbine Health Systems