ISABELLA GROSSER
Palm Beach Gardens,FL
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Operations Manager/Registered Behavior Technician
Up, Up, & Away ABA Therapy
Jupiter, FL
03.2026 - Current
- Implemented individualized treatment plans for clients, enhancing behavioral outcomes and skill development ages 2-10.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Coordinated office operations to enhance workflow efficiency and productivity.
Front Desk Associate
Begin Anew Med Spa
Jupiter, FL
01.2025 - 03.2026
- Provided exceptional customer service, enhancing patient experience in fast-paced clinical spa
- Managed appointment scheduling and patient intake, ensuring seamless front-desk operations
- Coordinated communication between patients and clinical staff, improving information flow
Hostess
The Breakers
Palm Beach, FL
02.2023 - 03.2026
- Trained new staff on customer service protocols and restaurant procedures to ensure consistency in service quality.
- Managed front-of-house operations, ensuring efficient seating and guest flow.
- Coordinated with kitchen and serving staff to streamline communication and service delivery.
Medical Biller / Office Assistant
Mobile Medical & Nursing Inc.
Palm Beach Gardens, FL
08.2024 - 01.2025
- Verified patient insurance coverage and maintained billing records, ensuring timely processing and reimbursement
- Submitted accurate insurance claims using ICD-10 and CPT coding systems to support efficient claims processing
- Followed up on unpaid claims and resolved billing issues, enhancing patient satisfaction through effective communication
Patient Coordinator
Retina Group of Florida
Boca Raton & Margate, FL
08.2022 - 12.2022
- Operated front desk check-ins and coordinated schedules across multiple platforms
- Managed front desk check-ins and coordinated patient schedules across multiple platforms to optimize appointment flow
- Facilitated clear communication among patients, families, and medical staff to enhance overall care experience
Education
Bachelor of Science - Health Science, Health Administration, Behavioral and Mental Health
Florida Atlantic University (FAU)
Boca Raton, FL12.2023
Skills
- Medical coding/ Insurance billing
- Billing systems management
- Patient intake and scheduling
- EMR and EHR systems expertise
- Operational efficiency
- Customer service
- Office software proficiency
- Behavioral analysis
Certification
- RBT - Registered Behavior Technician
Timeline
Operations Manager/Registered Behavior Technician
Up, Up, & Away ABA Therapy
03.2026 - Current
Front Desk Associate
Begin Anew Med Spa
01.2025 - 03.2026
Medical Biller / Office Assistant
Mobile Medical & Nursing Inc.
08.2024 - 01.2025
Hostess
The Breakers
02.2023 - 03.2026
Patient Coordinator
Retina Group of Florida
08.2022 - 12.2022
Bachelor of Science - Health Science, Health Administration, Behavioral and Mental Health
Florida Atlantic University (FAU)
Leadership Experience
- The National Society of Leadership and Success (NSLS), FAU, 02/23
- The National Society of Collegiate Scholars, FAU, 08/22
- FAU First & Proud, 08/21
- FAU Community Service Club, 08/21
- FAU PrOWLers (Student Spirit Group), 08/21
- Tri-Alpha Honor Society, 08/21