Isabella Guerrero
Tamarac
Summary
Motivated and dependable bilingual professional (English & Spanish) with extensive experience in retail, food service, and customer support, having worked consistently since the age of 17. Ready to take on professional responsibilities and contribute immediately to a team-oriented environment. Currently pursuing an Associate of Arts (A.A.) with plans to continue toward a Bachelor’s degree in Forensic Science, I bring strong communication, organizational, and multitasking skills, along with proven reliability, efficiency, and dedication to delivering exceptional customer experiences in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Brick Specialist
LEGO
Sunrise, FL
07.2024 - Current
- Designed and implemented creative build concepts using LEGO products to enhance customer engagement.
- Deliver exceptional customer service by assisting guests with product selection and providing detailed product knowledge.
- Assisted in organizing community events to promote brand awareness and customer loyalty.
- Operate cash register and accurately handle transactions.
- Support sales by recommending additional products and enhancing customer purchases.
- Assist customers with opening store accounts and providing guidance on account features.
- Assist with shipment processing, stocking, and inventory organization.
- Encourage customer feedback and participation in store surveys.
- Conducted training sessions for new employees on inventory management and product knowledge.
Sales Associate/Customer Service Cashier
Victoria's Secret & PINK
Sunrise, FL
10.2023 - 02.2024
- Provided personalized customer service by assisting shoppers with product selection and sizing.
- Supported fitting room operations and ensured a positive shopping experience.
- Operated cash register and handled transactions accurately.
- Maintained visual merchandising standards to align with brand guidelines and optimize store presentation.
- Assisted with restocking merchandise and keeping sales floor clean.
- Worked collaboratively with team members to meet store goals.
Host
Tijuana Taxi
Coral Springs, FL
04.2023 - 07.2023
- Greeted customers and escorted them to tables in a friendly and professional manner.
- Provided excellent customer service in a fast-paced restaurant environment.
- Took customer orders accurately and ensured timely food delivery.
- Handled cash transactions and processed payments.
- Assisted with takeout and delivery orders.
- Maintained cleanliness of dining areas and restrooms.
- Collaborated with team members to ensure smooth daily operations.
- Collaborated with kitchen staff to communicate guest needs and special requests promptly.
Education
Forensic Science
Broward College
Fort Lauderdale, FL05-2027
Skills
- Customer service & communication
- Sales and upselling
- Cash handling & POS systems
- Teamwork & collaboration
- Time management & multitasking
- Organization & attention to detail
- Bilingual: Fluent in Spanish and English
- Retail metrics and goals
- Refund handling
- Daily reporting
- Work ethic and integrity
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Brick Specialist
LEGO
07.2024 - Current
Sales Associate/Customer Service Cashier
Victoria's Secret & PINK
10.2023 - 02.2024
Host
Tijuana Taxi
04.2023 - 07.2023
Forensic Science
Broward College