Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
SoftwareEngineer
Isabella Gumm

Isabella Gumm

Columbus,OH

Summary

Versatile manager with expertise in customer service and strong problem-solving skills. Bringing extensive background in office administration and related roles. Adept at drafting professional documents and maintaining organizational records with accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10

Years of Customer Service

7
7

Certifications for Data Science Completed

3
3

Years of Telecommunications & Sales

1
1

Year of Record Filing / Office work

Work History

Seasonal Office Assistant

7Rent
Columbus, OH
11.2021 - 01.2022
  • Delivered clerical support by handling range of routine and special requirements.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Executed record filing system to improve document organization and management.
  • Developed correspondence letters, memos and emails.
  • Managed multiple projects simultaneously using organizational and analytical skills.

Home Expert Manager

AT&T Corporate
Columbus, OH
01.2019 - 08.2020
  • Travel to customers’ houses with technicians to assist with accounts; creating and managing Sole-prop
  • Accounts; selling an eclectic variety of services; customer service, technical service.

Retail Sales Consultant

AT&T Corporate
Columbus, OH
06.2018 - 12.2018
  • Customer service; assist with billing and account questions; selling a wide variety of products and services, up-selling.

Kids’ Club Associate

Natomas Racquet Club
Sacramento, CA
10.2014 - 10.2015
  • Cleaned and organized Kids' Club, watched over the children, put up signs about events.

Education

Associate of Arts - Business

University of Phoenix
Online
2017

High School Diploma -

Natomas Charter School Performing & Fine Arts Aca
Sacramento, CA
06.2012

Skills

  • Microsoft Office
  • Record Sorting and Filing
  • Editing and Proofreading
  • Team Collaboration
  • Prioritization and Time Management
  • Calendar Management
  • Reliable and Punctual
  • Problem Solving
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Flexible and Adaptable
  • Self-Motivated

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Certification

  • Data Science Math Skills, Duke University - 2022
  • Tools for Data Science, IBM - 2021
  • Data Science Methodology, IBM - 2021

Timeline

Seasonal Office Assistant

7Rent
11.2021 - 01.2022

Home Expert Manager

AT&T Corporate
01.2019 - 08.2020

Retail Sales Consultant

AT&T Corporate
06.2018 - 12.2018

Kids’ Club Associate

Natomas Racquet Club
10.2014 - 10.2015

Associate of Arts - Business

University of Phoenix

High School Diploma -

Natomas Charter School Performing & Fine Arts Aca

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Isabella Gumm