Years of Customer Service
Isabella Gumm
Columbus,OH
Summary
Versatile manager with expertise in customer service and strong problem-solving skills. Bringing extensive background in office administration and related roles. Adept at drafting professional documents and maintaining organizational records with accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
7
7
Certifications for Data Science Completed
3
3
Years of Telecommunications & Sales
1
1
Year of Record Filing / Office work
Work History
Seasonal Office Assistant
7Rent
Columbus, OH
11.2021 - 01.2022
- Delivered clerical support by handling range of routine and special requirements.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Completed clerical tasks such as filing, copying and distributing mail.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Managed multiple projects simultaneously using organizational and analytical skills.
Home Expert Manager
AT&T Corporate
Columbus, OH
01.2019 - 08.2020
- Travel to customers’ houses with technicians to assist with accounts; creating and managing Sole-prop
- Accounts; selling an eclectic variety of services; customer service, technical service.
Retail Sales Consultant
AT&T Corporate
Columbus, OH
06.2018 - 12.2018
- Customer service; assist with billing and account questions; selling a wide variety of products and services, up-selling.
Kids’ Club Associate
Natomas Racquet Club
Sacramento, CA
10.2014 - 10.2015
- Cleaned and organized Kids' Club, watched over the children, put up signs about events.
Education
Associate of Arts - Business
University of Phoenix
Online2017
High School Diploma -
Natomas Charter School Performing & Fine Arts Aca
Sacramento, CA06.2012
Skills
- Microsoft Office
- Record Sorting and Filing
- Editing and Proofreading
- Team Collaboration
- Prioritization and Time Management
- Calendar Management
- Reliable and Punctual
- Problem Solving
- Multitasking and Prioritization
- Verbal and Written Communication
- Flexible and Adaptable
- Self-Motivated
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
- Data Science Math Skills, Duke University - 2022
- Tools for Data Science, IBM - 2021
- Data Science Methodology, IBM - 2021
Timeline
Seasonal Office Assistant
7Rent
11.2021 - 01.2022
Home Expert Manager
AT&T Corporate
01.2019 - 08.2020
Retail Sales Consultant
AT&T Corporate
06.2018 - 12.2018
Kids’ Club Associate
Natomas Racquet Club
10.2014 - 10.2015
Associate of Arts - Business
University of Phoenix
High School Diploma -
Natomas Charter School Performing & Fine Arts Aca
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